Field Service Technical Support
Field Service Technical Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Anord Mardix a Flex company is a global leader in critical power solutions. With facilities around the globe Anord Mardix leads in critical power infrastructure supporting a myriad of industries from financial institutions to data centers.
We develop skill sets encourage curiosity and enable empowerment we turn jobs into careers. If this sounds interesting wed like to meet you.
Job Summary
To support our extraordinary teams who build great products and contribute to our growth were looking to add a Field Service Technical Support(Virginia).
Reporting to the Director Field Applications the Field Service Technical Support(Virginia) will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design fabrication and assembly goals per customers expectations.
Responsibilities:
- Uses technical knowledge of products and associated development tools to assist customers on complex issues.
- Assists with the development of complex product roadmaps.
- Develops and maintains ongoing relationships with product and business development teams.
- Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.
- Reviews customer requirements identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.
- Identifies and communicates existing and potential design issues both internally and externally.
- Coordinates product integration efforts between component suppliers Flex and the customer.
- Develops and presents technical seminars for customers and sales personnel to promote employers manufacturing capabilities services available technologies manufacturing process and quality.
- Works with customer representatives to coordinate vendor qualification surveys.
- Provides best in class complex technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design fabrication and assembly abilities.
- Defines initial project/product scope and prepares project plans to meet customers expectations.
- Prepares detailed project plans by documenting customers requirements and incorporating design and manufacturing capabilities to meet customers expectations.
- Prepares and maintains required documentation.
- May be required to sit at customer site.
Qualifications:
- Typically requires a bachelors degree in related field or equivalent experience.
- Typically requires 6 years of related experience.
- Demonstrates advanced operations technical and people and/or process skills as well as customer (external and internal) relationship skills.
- Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
- Demonstrates knowledge of multiple functional technologies/ processes industries or functions and understanding of interdependencies of such processes at the site.
- Impacts the near-term (quarterly/semi-annual) operational success of the function.
- Creates functional processes or technologies.
- Executes functional strategic plans and objectives at the site.
- Demonstrates experience in leading major initiatives and provides input to those initiatives.
- Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods standards policies and procedures.
EC37
What youll receive for the great work you provide:
- Full range of medical dental and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Job Category
Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix you must complete the application process first).
Employment Type
Remote
Company Industry
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
