Program Manager , Payment Risk Operations - Employee Excellence
Program Manager , Payment Risk Operations - Employee Excellence
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
As the Employee Excellence Program Manager you will be responsible for planning implementing and improving initiatives that ensure a unified and cohesive experience for Buyer Risk Prevention employees. You will work closely with key partners and manage the development and implementation of automation driven platforms specific to people experience programs while planning a communication strategy creating work back plans diving into customer feedback and drawing insights to make improvements and define KPIs. Additionally youll oversee an existing program and find ways to improve it for our global employees. You will have strong people experience platform skills and will develop partnerships with other SMEs across SPS and Amazon.
Key job responsibilities
As an Employee Excellence Program Manager youll plan develop and implement automation driven platforms to reduce the manual effort currently needed to own several people experience programs. This may include platforms like Lego PartyRock and other engagement platforms. Youll also help manage strategic and tactical internal communications for the Buyer Risk Prevention organization. The ideal candidate must be a team player able to act independently have exemplary writing skills a proactive work ethic and a talent for developing creative approaches to difficult challenges.
Key job responsibilities:
Plan and develop a pilot before proceeding to a full platform implementation specific to people experience programs.
Be the people experience advocate representing and protecting this through all strategies and decision-making
Maintain organization wikis slack channels and announcements.
Write review and manage business-specific email communications updates change announcements and ad hoc communications
Coordinate the delivery of content across internal channels
Proactively build trust and maintain strong cross-functional relationships with key internal stakeholders
Roll up sleeves and get work done even when at times its outside the scope of the job
Ensure that employees across the organization are actively engaged and feel included in the organizations work and embedding organizational culture
- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree
- 1-3 years of developing and maintaining people experience automation driven platforms
- 3 years of data visualization and reports tools experience
- 3 years of managing stakeholders in cross-functional project experience
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 5 years of experience in building and maintaining people experience automation driven platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
As an Employee Excellence Program Manager youll plan develop and implement automation driven platforms to reduce the manual effort currently needed to own several people experience programs. This may include platforms like Lego PartyRock and other engagement platforms. Youll also help manage strategic and tactical internal communications for the Buyer Risk Prevention organization. The ideal candidate must be a team player able to act independently have exemplary writing skills a proactive work ethic and a talent for developing creative approaches to difficult challenges.
Key job responsibilities:
Plan and develop a pilot before proceeding to a full platform implementation specific to people experience programs.
Be the people experience advocate representing and protecting this through all strategies and decision-making
Maintain organization wikis slack channels and announcements.
Write review and manage business-specific email communications updates change announcements and ad hoc communications
Coordinate the delivery of content across internal channels
Proactively build trust and maintain strong cross-functional relationships with key internal stakeholders
Roll up sleeves and get work done even when at times its outside the scope of the job
Ensure that employees across the organization are actively engaged and feel included in the organizations work and embedding organizational culture
- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree
- 1-3 years of developing and maintaining people experience automation driven platforms
- 3 years of data visualization and reports tools experience
- 3 years of managing stakeholders in cross-functional project experience
- Experience implementing repeatable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 5 years of experience in building and maintaining people experience automation driven platforms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
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