Technical Support Analyst | Housing
Technical Support Analyst | Housing
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 60000 - 75000
1 Vacancy
Job Description
About EliseAI
At EliseAI were improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows we make them more efficient reduce costs and improve the experience for everyone.
Healthcare: We make it easy to schedule appointments complete intake forms and we help patients communicate with providers so everyone can focus on health instead of paperwork.
Housing: We simplify how renters tour apartments sign leases submit maintenance requests and stay connected with their property teambringing everything they need for their home into one place.
With EliseAI organizations reduce manual work improve accessibility and deliver a seamless experience across essential services.
We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.
About The Role
EliseAIs Customer Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Support Analysts possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The Support team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
Key Responsibilities
Provide tier 1 and tier 2 technical support to clients via Zendesk our ticketing system ensuring timely resolution of issues
Investigate troubleshoot and fix complex technical issues and escalate to appropriate internal teams when necessary
Maintain clear documentation and communication with clients throughout the support lifecycle and approach each interaction with a customer-obsessed mindset
Collaborate with the Solutions team to relay user feedback identify recurring issues run audits and contribute to product improvements
Maintain and update internal knowledge base articles FAQs and user guides to enhance self-service support options and reduce incoming ticket volume
Run Quality Assurance check on our Support AI Chatbot and provide ongoing coaching to ensure proper responses for issue resolution
Attract top-tier talent to join our driven team
Move at rocket speed build something massive.
Were scaling fast solving real client problems with precision and ambition. Here you own your impact; full autonomy no micromanagement no fluff. We hire the best expect the best and give you the masterclass of your career. Its hard its intense and its the most rewarding work youll ever do. If youre hungry driven and ready to build something massive climb aboard.
Requirements
0-2 years in a Customer Support Analyst or equivalent role
Experience with support software and CRMs (e.g. Zendesk Salesforce SQL Knowledge is a plus)
Demonstrated technical proficiency such as a computer science degree bootcamp certificate or previous work experience
Bias towards data-driven decision-making and analytical skills
Strong written and verbal communication skills
Willingness to work in person at our office 5 days a week
Nice to haves include
Computer Science degree bootcamp certificate or equivalent
Experience building projects using low code / no code tools such as Retool
Advanced knowledge of Google Sheets or Excel
Familiarity with DataDog or other similar event-logging software
Familiarity with Postman or other API testing tools
Familiarity with Reporting tools such as Tableau
Experience writing SQL queries
Why Join
Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.
Benefits
In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:
Equity in the company in the form of stock options
Medical Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan fully stocked kitchen and company-paid lunch.
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Well cover relocation packages and make the move exciting not painful!
Job Compensation Range
The salary range for this role is $60000 - $75000. EliseAI offers a competitive total rewards package which includes base salary equity and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Please note that employment with EliseAI is on an at-will basis which means that either the employee or the company may terminate the employment relationship at any time with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at
Required Experience:
IC
Employment Type
Full-Time
