Commercial Operations Specialist

Job Description

THE OPPORTUNITY

As a key member of the Commercial Operations & Strategy team the Commercial Operations Specialist will drive the execution of critical business processes related to commercial operations analytics reporting and process optimization. This role is focused on delivering high-quality efficient and standardized outputs while proactively identifying opportunities for continuous improvement automation and cross-functional harmonization.

WHAT YOU WILL DO

Execution Excellence

• Execute core commercial operations processes with accuracy and timeliness.
• Ensure compliance with Service Level Agreements and maintain high-quality standards for all assigned tasks.
• Develop and maintain process documentation templates and Standard Operating Procedures (SOPs).
• Generate and update commercial reports dashboards and business intelligence tools to enable data-driven decision-making.
• Conduct data validation and accuracy checks to ensure the integrity of commercial analytics and reporting.

Process Optimization & Continuous Improvement

• Identify and develop process automations standardization and efficiency improvements to enhance commercial operations
• Support the adoption of digital tools AI-driven analytics and automation solutions

Stakeholder Engagement & Collaboration

• Work closely with commercial teams IT and cross-functional stakeholders to ensure smooth operations and alignment
• Support operational reviews with commercial leaders to track process performance and commercial execution excellence

WHAT YOU MUST HAVE

• Experience with Microsoft Power Platform (Power Apps Power Automate) for building complex workflows and integrations with Understanding of security roles permissions and environment management in Power Platform
• Ability to work in a fast-paced demanding environment and multi-task with a flexible and agile mindset
• Proven ability to work with a sense of urgency to meet critical deadlines
• Proven skills of stakeholder management in matrix organization together with problem-solving and communication skills to influence and collaborate with others in a well-grounded manner
• Fluent verbal and written communication skills in English.

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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