Representative, Consumer Relations (18-month contract)

At Saputo we bring good to the table by making high-quality products investing in our people and supporting communities around the world . As a top 10 global dairy processor we value contributions that matter and strive to foster an inclusive growth-driven work environment. Ready to bring your best

Overview of the role:

At Saputo Dairy Products Canada we take pride in producing high-quality dairy products and providing exceptional consumer experiences. We are currently seeking a passionate and detail-oriented Consumer Relations Representative to join our team for an 18-month contract.

In this role you will be the key point of contact for consumers with questions feedback or concerns about our finished products. Youll play a critical role in maintaining our reputation for responsiveness care and trust.

Salary: From $47320 to $62 110

*Salary offers will vary commensurate with experience education skills and training.

We support and take care of our employees and their families by offering:

• Benefit coverage with group insurance

• Group retirement plan with employer contribution

• Telemedicine and assistance program for employees and their families

• Opportunity to contribute to a collective RRSP & TFSA

• Training and development programs

• Saputo Flex Program flexible work environment (schedule/location) according to department needs

• Organized activities for employees and their families

• Advantageous discounts on Saputo products

How you will make contributions that matter:

• Respond to incoming consumer inquiries via phone and email with professionalism and empathy

• Accurately categorize and log consumer requests in our internal database

• Coordinate follow-ups with consumers and relevant internal departments to ensure timely resolution

• Contribute to the creation and continuous improvement of documentation templates and procedures related to consumer request management

• Provide insights and suggestions based on recurring feedback to help improve the overall consumer experience

• Support special projects and perform other duties as assigned

You are best suited for the role if you have the following qualifications:

• A college diploma in business administration communications or a related field

• 2 to 3 years of experience in a consumer relations customer service or call center role (experience in the food or CPG industry is an asset)

• Bilingualism (French and English) spoken and written is essential because the person will interact with various team members and stakeholders across Canada

• Strong knowledge of Microsoft Office (Outlook Excel Word)

• Excellent communication skills both verbal and written

• A calm solutions-focused approach when handling consumer concerns

• Strong organizational skills with the ability to manage competing priorities

• A collaborative spirit and the ability to work independently in a fast-paced

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies corporations partnerships limited partnerships and other entities controlled by Saputo Inc. (collectively Saputo) on Saputos web site are subject to specific job skill requirements. The job skill requirements qualifications and preferred experience are determined by a Saputo subsidiary office or department and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind either expressed or implied including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.