Patient Navigator Gastroenterology
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Job Location:
New York City, NY - USA
Hourly Salary:
$ 23 - 28
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Our Company
Were a physician-led patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary multispecialty and urgent care providers serve millions of patients in traditional practices patients homes and virtually through VillageMD and our operating companies Village Medical Village Medical at Home Summit Health CityMD and Starling Physicians.
When you join our team you become part of a compassionate community of people who work hard every day to make health care better for are innovating value-based care and leveraging integrated applications population insights and staffing expertise to ensure all patients have access to high-quality connected care services that provide better outcomes at a reduced total cost of care.
Please Note: We will only contact candidates regarding your applications from one of the following domains: @ @ @ @ @ @ or @.
Job Description
Position Summary:
The Patient Navigator is responsible for supporting patients by serving as the primary liaison between patients providers and office staff. This role includes managing calls routed from the call center assisting patients with scheduling and rescheduling appointments addressing patient inquiries and coordinating necessary follow-up. The Patient Navigator ensures a positive patient experience by maintaining excellent communication supporting access to ancillary services and upholding the highest standards of confidentiality and security of patient information at all times.
Essential Functions & Job Responsibilities:
Schedule and coordinate patient appointments including rescheduling when necessary.
Facilitate a smooth patient experience during onsite visits and when engaging with ancillary services.
Serve as a liaison between patients and providers ensuring clear communication and resolution of patient needs.
Manage and navigate calls coming through to the office from the call center.
Conduct outreach to patients who may be due for follow-up appointments procedures or other care needs.
Collaborate with site leadership to help resolve patient concerns in a timely and professional manner.
Assist with translation needs including coordination with language line services.
Ensure patient confidentiality and security of protected health information in compliance with HIPAA and organizational policies.
GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS:
Education/Certifications/Licenses:
High School Diploma or equivalent
Performance Standards for Specialty Knowledge Skills & Abilities:
Working knowledge of basic computer programs and excellent typing skills.
Ability to plan prioritizes and completes delegated tasks in a reasonable span of time.
Ability to work independently and as a member of a team.
This position may require cross-coverage of other sites as needed and therefore a measure of flexibility to respond adequately to changing demands is .
Superior customer service skills.
Excellent communication skills both verbal and written.
Maintains a neat and orderly appearance as a means towards presenting a professional image including wearing the designated uniform
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMDs benefit platform includes Medical Dental Life Disability Vision FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Companyprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to and does not discriminate on the basis of race color religion creed gender/sex sexual orientation gender identity and expression (including transgender status) national origin ancestry citizenship status age disability genetic information marital status pregnancy military status veteran status or any other characteristic protected by applicable federal state and local laws.
Safety Disclaimer
OurCompanycares about the safety of our employees and Companydoes not use chat rooms for job searches or Companywill never request personal information via informal chat platforms or unsecure Companywill never ask for money or an exchange of money banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at selectOur Companylocations during regular business hours only. For information on job scams visit file a complaint at
Key Skills
- Air Ticketing
- API
- CAD CAM
- Data Management
- Equity
- Import & Export
About Company
Summit Health has more than 2,500 providers, 12,000 employees, and over 340 locations in New Jersey, New York, Connecticut, Pennsylvania, and Central Oregon. Determine your health needs and choose the provider that best fits your needs.
