Contact Center Manager
Contact Center Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 75000 - 90000
1 Vacancy
Job Description
Thank you for considering Progyny!
Progyny is looking for a Contact Center Manager who will be responsible for managing multiple supervisors ensuring the achievement of service-level targets operational efficiency inventory management and overall customer satisfaction. This role involves planning team development and performance management.
What youll do
Manage the day-to-day operations of the contact center ensuring that all member impacting processes and procedures are optimized
Develop and implement strategies to improve productivity member satisfaction and operational efficiency
Communicate a clear and consistent message regarding departmental goals and company policies to produce desired results
Support training and development initiatives for all contact center agents
Analyze contact center data and generate reports for senior management on performance metrics
Work closely with other departments to enhance cross-functional processes and resolve customer-related issues
Drive continuous improvement initiatives within the contact center
Attend and serve as a liaison in Member Services impacting meetings and cross-functional collaborations
About you
5 years of contact center experience including 3 years in a leadership role
Proven track record of improving customer service performance and efficiency
Excellent communication and leadership skills
Proven problem-solving and analytical skills
Strong understanding of contact center technology analytics and metrics
Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship now or in the future.
About Progyny:
Progyny (Nasdaq: PGNY) is a global leader in womens health and family building solutions trusted by the nations leading employers health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive inclusive and intentionally designed solutions simultaneously benefit employers patients and physicians.
Our benefits solution empowers patients with concierge support coaching education and digital tools;provides access to a premier network of fertility and womens health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Our mission is toempower healthier supported journeys through transformative fertility family building and womens health benefits.
Headquartered in New York City Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company CNBC Disruptor 50 Modern Healthcares Best Places to Work in Healthcare Forbes Best Employers Financial Times Fastest Growing Companies Inc. 5000 Inc. Power Partners and Crains Fast 50 for NYC. For more information visit .
Our perks:
Family friendly benefits: Paid family and parental leave preconception fertility and family building benefits (including egg freezing IVF and adoption support) family and pet care fund and Parents Employee Affiliation Group
Menopause and midlife care
Health dental vision and life insurance options for employees and family
Free in-person virtual and text-based mental health and wellness support
Paid time off including vacation sick leave personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social eventsto include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
In compliance with New York Citys Wage Transparency Law the annual salary wage range for NYC-based applicants is: $75000 - $90000. There are a variety of factors that go into determining a salary range including but not limited to external market benchmark data geographic location and years of experience sought/required. Progyny offers a total compensation package comprised of base salary cash bonus and equity.
Progyny is proud to be anEqual Opportunity and Affirmative Action respect and seek to empower each individual and support the diverse cultures perspectivesskillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race creed color religion sex sexual orientation gender identity or expression national origin disability age genetic information marital status pregnancy or related condition status as a protected veteran criminal history consistent with legal requirements or any other basis protected by law.
If you are an individual with a disability and need assistance or an accommodation during the recruiting process please send an e-mail to .
#LI-AG1
Required Experience:
Manager
Employment Type
Full-Time
