Facilities Services Lead
Facilities Services Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Shift: M-F 9am-6pm
Pay: $30.50/hr
The Lead Office Services Associate delivers exceptional customer service for our clients Responsibilities include leading employee(s) and directing workflow for one or more service lines in: reprographics (copy) and mail services in both physical and digital environments intake hospitality facilities audio/visual reception expense processing accounts payable or other back-office (administrative virtual or shared) services or any other Williams Lea service lines as needed.
Job qualifications
- High school diploma or equivalent.
- Minimum of 3 years experience in office services preferably in a legal banking or large corporate environment.
- Experience leading employees in areas of process and policy adherence and time and absence tracking.
- Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
- Intermediate computer skills required generally using Microsoft Office.
- Familiar with procedures software and equipment supporting applicable to service lines.
- Ability to cultivate and maintain effective working relationships with clients and team members through excellent professional verbal and written communication skills.
- Attention to detail with emphasis on accuracy and quality.
- Ability to handle sensitive and/or confidential documents and information.
- Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
- Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
- Excellent problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level.
- Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced team environment.
- Must be self-motivated with positive can-do attitude.
Supervision
- Number and title(s) of direct reports (if any): This position may work at a location with no on-site manager and have one direct report or work at a location with an on-site manager and have 7 or less direct reports. Direct reports may include Office Services Associate Sr. Office Services Associate and Office Services Workflow Coordinator
- Received: Supervisor Manager Director
Job relationships
- Internal: This position works closely with the Office Services team
- External: Clients
Job duties
(* denotes an essential function)
- *Conduct time and absence for direct reports including ensuring system accuracy and compliance with timekeeping policies and procedures
- *Communicate with direct reports manager and client on job or deadline issues.
- *Immediately escalate operational problems or issues to Supervisor or Manager.
- *Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.
- *Intake jobs by being able to interpret and understand all manners of client request and coordinate workflow within the team prioritizing jobs and delegating duties to associates.
- *Ensure team provides outstanding service to client while building strong customer relationships.
- *Produce required reports on schedule.
- *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities expansive administrative support requests)
- *Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.
- *Monitor workflow to ensure jobs are completed efficiently accurately and within deadlines.
- *Assess incoming requests selecting the best equipment and/or resources for successful completion
- *Make sure team follows standard operating procedures.
- *Train new employees on policies and procedures.
- Load copiers with paper and toner as needed.
- Maintain all logs and reporting documentation as required.
- Additional duties may include client or manager requests such as setting-up conference rooms with audio/visual equipment and/or furniture configuration mail and messenger services food and beverage services assist with reception coverage manage multiple phone lines and/or visitor check-in support large or complex projects immediate client requests etc.
- Must be able to lift up to 50 lbs. on a regular basis.
- Adhere to Williams Lea policies in addition to client site policies.
- Use equipment and supplies in a cost-efficient manner.
Working conditions
- Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
- Ability to work overtime as needed.
- Work is performed in a professional work environment.
- Professional attire required.
- Hazards include working with office machines (copiers faxes scanners bindery equipment paper cutters) and cleaning supplies and toner.
- Must be able to work standing up all or most of the time.
Employment Type
Full-Time
