Implementation Associate
Implementation Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The private capital market hosts $14 trillion of investment that funds massive innovation around the world; yet much of it still operates on manual processes and fragmented legacy systems. Think of the New York City subway system running on analog machines!
Anduins mission is to revolutionize investing in the alts and empower LP-GP relationships by building better workflows data processes and technology integrations. Our award-winning products Fund Subscription Data Room and Investor Access have raised almost $102 billion in capital across 40000 investors for venture capital private equity and hedge 2023 nearly 5% of all global capital raised was through Anduin and were just getting started!
Since our founding in 2014 weve brought together deep private market expertise with leading technologists. Our world-class team has grown to over 140 talented individuals across Asia Canada Europe and the US all focused on transforming private market transactions.
As an Implementation Associate youll support the successful onboarding of new customers in the Emerging & Established segments. Youll coordinate logistics manage project tracking and assist internal and external stakeholders during standardized onboarding processes. You will also support post-launch troubleshooting for customers and their investors.
Location: US (Remote) Working with different time zones
Job responsibilities:
- Execute repeatable onboarding workflows for low-to-mid complexity GP customers.
- Maintain and update project plans in Smartsheet and ClickUp.
- Schedule and coordinate internal and customer-facing meetings.
- Ensure timely follow-ups and documentation via Slack Notion and Salesforce.
- Act as liaison between GPs and internal teams (Digitization Solutions Engineering) to support onboarding and platform adoption.
- Provide post-implementation support by triaging and resolving platform issues raised by GPs and their LPs/investors.
- Collaborate with Customer Success and Support teams to escalate and track resolution of issues.
- Assist in gathering feedback and identifying improvement opportunities post-launch.
Must-Have Qualifications:
- 12 years experience in a customer-facing or project coordination role.
- Strong attention to detail and organizational skills.
- Comfortable managing multiple tasks and timelines.
- Proficient with work management tools (e.g. ClickUp Smartsheet or equivalents).
- Excellent written and verbal communication.
Nice-to-Have Qualifications:
- Experience in SaaS onboarding or implementation.
- Familiarity with Salesforce Slack and/or Notion.
- Exposure to accounting fintech or investor-facing tools.
Required Experience:
IC
Employment Type
Remote
Company Industry
Key Skills
- Academics
- Apache Tomcat
- Dcom
- Fabrication
- Banking & Finance
- Filing
