Greets and establishes first contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.
Greet patients either in person or via telephone and update their insurance/demographics in the practice management system.
Assure that physician accepts insurance that patients present with. If not already done prior to visit verify insurance prior to patients arrival or at minimum at time of arrival before visit.
Communicate with appropriate staff regarding patients arrival and ensure that patients medical record is available for physician.
Process/update HIPAA-related paperwork and other institutional forms as necessary.
Collect or retrieve referrals or insurance authorizations as required.
Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
Ensures that patient has paid co-pay or collects co-pay under direction of billing staff providing patient with receipt following established cash-control processes.
May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records if necessary.
May perform simple charge entry tasks or enter payments collected from patients and prepare Cashiers deposit. Note: duties are mutually exclusive and may not be performed by the same employee.
Answer phones for practice and schedule appointments
Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
May initiate reminder phones calls for next day appointments.
Collective bargaining unit: SEIU 1199-NYEE
Required Experience:
IC
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more