IT & InfoSec Technical Program Manager
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 175000 - 187500
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why Charlie Health
Millions of people across the country are navigating mental health conditions substance use disorders and eating disorders but too often theyre met with barriers to care. From limited local options and long wait times to treatment that lacks personalization behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized virtual care rooted in connectionbetween clients and clinicians care teams loved ones and the communities that support them. By focusing on people with complex needs were expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization were reaching more communities every day and building a team thats redefining what behavioral health treatment can look like. If youre ready to use your skills to drive lasting change and help more people access the care they deserve wed love to meet you.
About the Role
Were looking for a Technical Program Manager (TPM) to join our IT & Information Security team at Charlie Health. Youll play a key role in coordinating strategic initiatives across IT Engineering Asset Management Service Delivery and Security. This role is ideal for someone who thrives in fast-paced start-up environments excels at translating strategy into execution and is energized by building secure efficient systems that enable mental health professionals to deliver care at scale.
Were a team of passionate forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If youre inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way apply today.
Responsibilities
- Serve as operational lead for cross-functional programs across IT and Security.
- Act as SCRUM Master for the IT Engineering IT Asset Management Service Delivery and InfoSec pods.
- Maintain Jira boards and Confluence documentation for Agile workflows and project tracking.
- Develop and maintain IT & Security roadmaps and monthly executive reporting.
- Track and report on KPIs related to operational efficiency and delivery health.
- Partner with Compliance and InfoSec to support HIPAA and SOC 2 readiness.
- Identify and drive continuous improvement initiatives using Lean and Agile practices.
- Coordinate priorities dependencies and timelines across technical and business stakeholders.
- Promote collaboration and accountability in a distributed hybrid work environment.
Requirements
- Bachelors degree in Information Technology Computer Science Business or a related field.
- 710 years of experience in IT Information Security or technical program management.
- Hands-on experience managing Agile teams and running SCRUM ceremonies.
- Strong command of Jira and Confluence for sprint and project tracking.
- Demonstrated ability to manage cross-functional programs and produce executive-facing reports.
- Familiarity with IT operations in cloud-native or SaaS environments.
- Excellent communication stakeholder management and analytical skills.
- Please note: candidates located within 75 minutes commuting distance of our NYC office are expected to come to office 4 days/week
Preferred qualifications:
- Experience supporting compliance readiness for HIPAA SOC 2 NIST or ISO 27001.
- Project or program management certification (e.g. PMP PMI-ACP SAFe Certified ScrumMaster).
- Active or recent security certification such as CISSP CISM Security or GIAC/SANS (e.g. GCCC GSEC GSTRT).
- Prior experience in a regulated or healthcare environment (e.g. mental health telehealth digital health).
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time exempt employees. Read more about our benefits here.
Additional Information
The total target base compensation for this role will be between $175000 and $20000 per year at the commencement of employment. Please note pay will be determined on an individualized basis and will be impacted by location experience expertise internal pay equity and other relevant business considerations. Further cash compensation is only part of the total compensation package which depending on the position may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & dont give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health please go directly to our Careers Page: Charlie Health will never ask you to pay a fee or download software as part of the interview process with our addition Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @ email addresses. Legitimate emails will never originate from or other commercial email services.
Recruiting agencies please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner and we will not pay any fee associated with unsolicited referrals.
At Charlie Health we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role without regard to disability or need for accommodation.
By submitting your application you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help reply HELP.
Required Experience:
Manager
Key Skills
- Clerical
- ITIL
- Cisco
- Banking Sales
- Human Resource
About Company
Charlie Health's virtual treatment programs create long-term healing and connection for teens and adults struggling with their mental health.
