TechOps Generalist

New York City, NY - USA

Monthly Salary: $ 95000 - 150000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Help us use technology to make a big green dent in the universe!

Krakenpowers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious knowledgeable and experienced TechOps Generalist to join our team to grow with the rest of the company and ensure we are doing so in a secure and safe way.

You will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees building our way out of problems with engineering firepower and undertaking transformational organisational change.

What is TechOps

A more modern more lean version of a traditional enterprise IT team. We cover everything from what most people would call 1st line support all the way up to high-level strategic planning and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps and every day will be a new and exciting one working on varying challenges across the company.

We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!

Roles that you might currently be in:

Desktop support analyst 1st line support 2nd line support Systems engineer DevOps Tech support Technical support Technical support analyst IT support IT desktop support Systems Administrator Network Administrator Workplace technology Solutions specialist Solutions administrator Systems manager Support manager.

What youll do

Provide delightful day-to-day technical support to all areas of the business to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
Troubleshoot and fix a wide range of technical issues from laptop faults and network issues to account provisioning failures and SSO problems.
Collaborate closely with our Security team to ensure we strike the right balance between security productivity and user experience.
Continually find opportunities to automate our processes and improve the user experience.
Empower our people to help themselves by designing and building self-service solutions.
Monitor and maintain all the tech in our offices around the world - networks meeting rooms printers digital signage CCTV door access control.
Managing supplier relationships and the procurement process for SaaS and hardware.
Lead and manage complex technical projects with multiple stakeholders from around the business.

Examples of some TechOps projects include

Rollout of and migration to a new identity provider
macOS and Windows MDM migration
Rollout of a new device trust and posture compliance solution
The replacement of insecure factors like SMS with phishing-resistant factors
Office fit-outs including tech like network AV access control etc
SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace

What youll need

Experience leading on a range of technical projects across various technologies and platforms
Experience with scripting using APIs and automating mundane error-prone repetitive tasks.
To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
Experience working with multiple teams and managing multiple stakeholders.
Experience supporting managing and deploying applications to macOS Windows iOS and Android devices.
Experience with Identity & Access Management systems like Okta or Microsoft Entra.
Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth OIDC and SAML.
An understanding of identity provisioning technologies such as SCIM.
Experience of designing and installing office networks - we use Cisco Meraki.
A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.

Dont think you check off all of the above We love hiring passionate people with a drive to learn so get in touch and let us know which areas you dont currently have confidence and/or experience with wed love to hear from you!

Why else youll love it here

Great medical dental and vision insurance options including FSAs.
Paid time off we know working hard means also being able to recharge as needed we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule You do you we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. Were a team working together towards huge goals. Every person is crucial to our success you should be rewarded as such.
Modern office or co-working spaces depending on location.
We hire a wide range of experience levels into our delivery teams. The salary range for this role in NYC ranges on average from $95000 - $150000 depending on relevant experience role alignment and technical/client management expertise demonstrated throughout the interview process. While the broad salary range is listed not all candidates will be placed at the top of the rangethis will be determined by the overall fit for the position. If you have questions about this just ask! Our recruiters are happy to provide more context.

Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location you may have the right to access correct or delete your information object to processing or withdraw consent. By applying you acknowledge that youve read understood and consent to these terms

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Help us use technology to make a big green dent in the universe!Krakenpowers some of the most innovative global developments in energy.Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling u...