Incident Management Engineer
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 82000 - 140000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
A World-Changing Company
Palantir builds the worlds leading software for data-driven decisions and operations. By bringing the right data to the people who need it our platforms empower our partners to develop lifesaving drugs forecast supply chain disruptions locate missing children and more.
The Role
Incident Management Engineers (IMEs) are the driving forces of stability across Palantirs products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong IMEs are the first to respond and are responsible for triaging troubleshooting and coordinating the resolution of the issue.
Youll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator collaborator and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it.
Whatever the issue is you are ensuring it gets resolved at a high bar as quickly and seamlessly as possible.
Core Responsibilities
- Develop a deep understanding of Palantirs product and delivery ecosystem.
- Collaborate with customer-facing product and infrastructure teams on the development and deployment of scalable reliable software for our customers.
- Diagnose resolve and prevent issues encountered in the field.
- Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling process and automation.
- Take part in a 24/7 on-call rotation responsible for coordinating Palantirs response to mission-critical incidents ensuring efficient resolution with minimal customer impact.
What We Value
- Excellent problem solving skills.
- Comfort working in a fast paced environment.
- Ability to work both independently and make decisions under minimal direction as well as collaborate as part of a team.
- Experience with scripting automation or data analysis a plus.
What We Require
- Background in Computer Science Engineering Information Systems Incident Management or other technical field.
- Willingness and interest to travel to other Palantir locations on occasion.
Salary
The estimated salary range for this position is estimated to be $82000 - $140000/year. Total compensation for this position may also include Restricted Stock units sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individuals relevant qualifications work experience skills and other factors. This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.
Our benefits aim to promote health and wellbeing across all areas of Palantirians lives. We work to continuously improve our offerings and listen to our community as we design and update them. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Palantir Technologies.
Benefits
Employees (and their eligible dependents) can enroll in medical dental and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantirs basic life AD&D and disability insurance
Commuter benefits
Relocation assistance
Take what you need paid time off not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption surrogacy and preservation
Stipend to help with expenses that come with a new child
Employees can enroll in Palantirs 401k plan
Life at Palantir
We want every Palantirian to achieve their best outcomes thats why we celebrate individuals strengths skills and interests from your first interview to your longterm growth rather than rely on traditional career ladders. Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir. Promoting health and well-being across all areas of Palantirians lives is just one of the ways were investing in our community. Learn more at Life at Palantir and note that our offerings may vary by region.
In keeping consistent with Palantirs values and culture we believe employees are better together and in-person work affords the opportunity for more creative outcomes. Therefore we encourage employees to work from our offices to foster connectivity and innovation. Many teams do offer hybrid options (WFH a day or two a week) allowing our employees to strike the right trade-off for their personal productivity. Based on business need there are a few roles that allow for Remote work on an exceptional basis. If you are applying for one of these roles you must work from the state in which you are employed. If the posting is specified as Onsite you are required to work from an office.
If you want to empower the worlds most important institutions you belong here. Palantir values excellence regardless of background. We are proud to be an Equal Opportunity Employer for all including but not limited to Veterans and those with disabilities. Palantir is committed to making the application and hiring process accessible to everyone and will provide a reasonable accommodation for those living with a disability. If you need an accommodation for the application or hiring process please reach out and let us know how we can help.
Required Experience:
IC
Key Skills
- Network security
- SQL
- Active Directory
- Information Technology
- Protocols
- Tcp/IP
- BGP
- Routers
- Infrastructure
- Linux
- Internet
- Juniper
- DoD
- hardware
- Technical Support
About Company
We build software that empowers organizations to effectively integrate their data, decisions, and operations.
