Customer Service Representative
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Join our team at Angkas and help us provide exceptional customer service to our valued customers!
We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at Angkas.
As a Customer Experience Associate you will be responsible for
- Responding to customer inquiries and providing problem resolution through various channels including phone (inbound and outbound) e-mail and chat.
- You will deliver outstanding service to our high-value customers by providing exceptional service and solutions to grow customer relationships.
- Additionally you will provide personalized customer service by understanding and responding to the unique needs of each customer.
- Support different Channels such as Telegram Social Media In-App Email and Chat.
- Participate in ongoing training and development programs.
- Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
- Adhere to company policies and procedures.
Requirements
At Angkas we are looking for a Customer Experience Associate who possesses:
- At least 6 months of customer service experience or any client facing roles
- Excellent communication skills in Tagalog and English
- Ability to work on a shifting schedule and amenable to work onsite 5x a week
- Amenable to start in a project based contract
- Fresh graduates are also welcome to apply!
Interview process includes: 1 day hiring process! You may expect the following assessments;
- Mock call assessment
- Typing test (passing 35wpm)
Benefits
Why join Angkas
- Freedom of work
- Work life balance
- Free meal and use of gym
- Opportunities for promotion
- Start-up environment
- Multi-cultural and Agile work environment
- Diversified use of technology
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Experience fast and reliable motorcycle taxi and delivery service with the number 1 ride hailing app in the Philippines. Book a ride to beat traffic, or get your things delivered on time. Download the app now.
