Technical Support Specialist III (Hybrid)
Technical Support Specialist III (Hybrid)
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1 Vacancy
Job Description
Role Details
Type of Support:Omnichannel (Mix of Voice and Non Voice)Contract Duration:Full Time
Training Schedule:To be Determined
Production Schedule:To be Determined
Work Type and Location:Hybrid Metro Manila
Expected Start Date:October 10 2025
About Us
PartnerHero is now Crescendo a stronger bolder force in customer experience.
Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard. We deliver Augmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or empathy.
At Crescendo we dont just connect talent with opportunity we elevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.
Welcome to Crescendo. Welcome to whats next.
The Role
Do you love being an expert in a product have technical support experience excellent communication skills and a keen eye for detail
As a Technical Support Specialist III youll be responsible for providing the best technical support and becoming a product knowledge specialist. Youll work closely with fellow operations colleagues as well as the onboarding team the engineering team and the product team to ensure quick and efficient resolution and implementation of external and internal requests.
What Youll Do:
- Youll triage incoming technical enquiries from our clients and fellow teammates and prioritise within agreed SLAs taking ownership of any technical issues
- Youll work with the Client Engineering and QA teams to make sure issues are resolved successfully and quickly
- Youll support our Onboarding team with any testing and integration escalations
- Youll become a technical expert to support theplatform which may cover a wide range of topics such as: product configuration web debugging (Javascript CSS HTML) API troubleshooting data transfer via SFTP Webhooks etc
- Youll be bridging the gap between any external and internal questions and the Engineering team
- Documenting known solutions to improve future efficiency
- Proactively identifying potential issues with the referral schemes and being responsible for flagging them to clients and getting them resolved
- Youll support the Client team with technical implementation on multiple ecommerce platforms (Magento Shopify Salesforce commerce) and troubleshooting
What We Expect From You:
- Excellent English skills spoken and written (EFSET results from C1 or C2 level)
- Excellent problem-solving and communication skills
- Ability to maintain composure and focus under pressure
- Familiarity and experience with the following:product configuration web debugging (Javascript CSS HTML) API troubleshooting data transfer via SFTP Webhooks etc
- Excellent time management skills; Punctuality and adherence to schedule required
- Possess critical thinking empathy active listening initiative adaptability resilience and problem-solving skills.
- Ability to work in a fast-paced environment
- Savvy with web computer and smartphones
- Passion for creating an exceptional customer experience
- Eager and curious to learn.
What Youll Get In Return:
- Hybrid workplace - depending on the partner role management and/or personal workspace
- Full-time with the potential for overtime if requested and approved.
- Competitive compensation based on experience
- Attractive benefits package including medical dental and vision options based on location
- Access to free posture-based fitness workouts from home
- Paid Sabbatical Leave
- Training and professional development opportunities
- 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.
- Care for others: Empathy is a key driver. When people thrive so does the mission.
- Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
- Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
- Take ownership: Bold choices with integrity at the corethats how impact lasts.
- Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.
Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.
Required Experience:
Senior IC
Employment Type
Full-Time
