Senior Product Specialist - Rail Retail

This is Worldline.

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

Worldline MTS (Mobility and e-Transactional Services) provides end-to-end digital transactional services leveraging our products data and payment for a stronger customer engagement. We support our customers digital transformation with the creation of innovative solutions leveraging our products and similar experiences across sectors and committing on joint business cases. Inside MTS the Transport and Mobility pillar has objectives to facilitate powering journeys and movement worldwide connecting people whilst prioritising customer satisfaction and social empowerment of our people. The Transport and Mobility pillar covers the following segments:

Transport Operations: delivering The Time Promise by connecting the right operational people to the right assets at the right time to enable an on-time railway.

Transport Retail: connecting people to transportation systems to improve their daily lives.

Mobility Orchestration: Integrating transport modes to make MaaS a reality.

Settlement and Specialist services: providing large scale critical platforms to keep transport on the move.

We are seeking an experienced and highly motivated Business and Solution Manager to join our Transport Retail Product team. Reporting to the Head of Product you will be the voice of the products. You will work closely with the product managers and interact with several internal and external stakeholders. You will provide product and market expertise and support as well as contribute to the product vision and strategy.

Day-to-Day Responsibilities

• Collaborate with clients partners and internal teams to understand their business needs and challenges.
• Serve as the primary point of contact for product-related discussions addressing queries and providing support.
• Conduct workshops and meetings to present explain and promote our products
• Develop and propose solutions and business architectures aligned with client needs and business goals and contribute to bids writing in support of pre-sales activities.
• Monitor market updates and customers/prospects feedback to identify opportunities for enhancements to be included in the products roadmaps
• Ensure coordination efficiency and consistency between different transport retail products as new features are being scoped and implemented
• Stay informed about UK transport regulations ticketing standards and retail compliance requirements and share any relevant update with the teams.
• Contribute to UK and/or international workgroups and speak in conferences and industry events.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

Excellent knowledge experience and competence in transport ticketing and payments;

• You have 5 years of relevant industry experience within UK transport retail and recognised expertise in UK Rail Retail systems and accreditation
• Extensive experience of working with UK Transport Retail regulators government bodies Transport Operating companies and Rail Retail Suppliers.
• Excellent organisational and problem-solving skills
• Business analysis and stakeholder management skills
• You are a people person and build excellent working relationships with peers senior leaders and cross-functional teams internally and externally.
• Experience of managing budgets and P&L

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also receive:

• 25 days annual leave private medical insurance and an attractive pension scheme;
• access to a flexible benefits scheme allowing you to purchase discounted products and services;
• long-term incentive plans crafted to give Worldline employees a financial stake in the business they are helping to grow;
• comprehensive training and development programs in place demonstrating our dedication to developing your career.

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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