UX Researcher Digital Product Strategy & Transformation
UX Researcher Digital Product Strategy & Transformation
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Job Description
Description
Create awesome experiences for our customers.
Join our team
Were a customer-driven and product-minded team within TELUS responsible for our companys digital evolution. The Digital Product Strategy & Transformation team builds smart customer-centric and data-driven experiences the My TELUS web and app.
Within Digital Product Strategy & Transformation the UX Research team is responsible for understanding user behaviors motivations and experiences across our digital products to further understand how we can create delightful user experiences for our customers and prospective customers.
What well accomplish together
We are looking for a UX Researcher to join our dynamic team and contribute to building seamless customer-centered digital experiences for TELUS customers. As a UX researcher you will investigate user behavior and user needs using both qualitative and quantitative methods by designing and conducting foundational and evaluative research to guide executive decision-making. The ideal candidate will be able to combine their quantitative and qualitative skills to better understand behavior and motivations drive product strategy and improve the overall experience across TELUS.
What you will do
- Conduct Research:Personally initiate and conduct research to build deep foundational knowledge of product areas. Research should consist of a mix of solution validation and problem validation projects
- Deliver:Create high-quality deliverables that tell compelling stories integrated with research findings. This is typically accomplished through reports presentations video recordings etc
- Stakeholder Engagement:Show an understanding of your stakeholders by familiarizing yourself with their objectives processes and obstacles. Apply this knowledge in stakeholder engagement and collaboration
- Prioritization:Effectively prioritize your research efforts and align with teams while considering impact the goals of your stage groups the broader product direction and company objectives
- Teamwork:Actively contribute to the UX Research team culture by iterating on existing processes and documentation and contributing to peer reviews
- Empower:Guide others to conduct research with a high degree of rigor. Help them follow defined research processes (for example handbook procedures opening and closing issues for research studies documenting actionable insights etc)
- Advocacy:Advocate for and socialize actionable insights independently and in a clear and compelling way
Qualifications
What you bring:
- Experience:5 years relevant work experience as a user researcher including integrating user research into product designs. A strong understanding of the strengths and shortcomings of different research methods from a variety of disciplines including when and how to apply them at each product phase - youll know when to use surveys usability tests focus groups and when to use guerilla research tactics.
- Story Telling:An organized mind to sort through all the collected data and user behaviours to give recommendations and the capability to weave this data into compelling stories using analytics to support your findings.
- Problem Solving:The curiosity to seek out relevant information and ability to ask the right questions to obtain information understand and learn from user research sessions.
- Adapt:The ability to move fast and adapt quickly to change handle ambiguity and work autonomously in an agile environment youll have to be comfortable prioritizing simultaneous deadlines across multiple projects.
- Collaboration & Communication:Good communication and public speaking skills to share out knowledge on user research.
About TELUS:
We want to work with people who:
- Share our passion for all things digital
- Thrive in an agile lean and fast-paced environment
- Clearly see things from the perspective of our customers
- Are curious experiment and never stop learning
- View collaboration as essential to your work
- Utilize the power of data to inform decisions
- Embrace diversity and new ideas
What you can expect from us:
- Impactful Work:Youll play a key role in shaping digital experiences that improve the lives of millions of Canadians
- Remote-First:Flexible work arrangements with the freedom to work remotely and set your own schedule
- Collaborative Culture:Work with a passionate diverse team that values innovation curiosity and continuous learning
- Commitment to Community:Every year we donate time and resources to empower local communities reflecting our deep commitment to social responsibility
Employment Type
Full-Time
