Assistant Manager Operations
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This role is ideal for a talented motivated and dynamic Call Centre Team Leader / Assistant Manager that is passionate about leading motivating mentoring coaching and developing a team of inbound Sales Agents to deliver against client and internal business performance indicators (KPIs CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive Sales culture in a customer centric and high-performance environment with an engaged team
Qualifications :
Essential Matric / Grade 12 or equivalent with English and MathematicsPreferred A relevant tertiary qualification an advantageExperience Required Essential Proven track record of delivering against client customer and business outcomes. Minimum of 2 Years management experience working in a fast paced sales and customer centric contact centre environment Preferred Experience managing Omni-channel sales and customer operations 2 Years experience working within a BPO contact centre Relevant working experience with UK customers in a contact centre environment an advantage
Remote Work :
No
Employment Type :
Contract
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
