Workforce Manager
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Job Location:
Durban - South Africa
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Role:With deep roots in South Africa our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage!The Detail:The Workforce Manager will play a pivotal role in driving our contact centre operations forward ensuring that a high level of productivity is continuously maintained by effectively delivering real-time (intra-day) successful candidate will demonstrate a strong understanding of how planning and forecasting staffing requirements contribute to optimal schedules and real-time (intra-day) management to support our growing contact centre operations operate both domestically and internationally.
Educational and Professional Body Requirements:
Matric
Contact Centre qualification will be an advantage
Experience:
Minimum of 5 years experience in a Contact Centre Workforce Management position.
Proven experience managing Contact Centre Workforce teams.
Experience in a customer service campaign claims retentions and/or sales contact centre
environment required.
Demonstrable experience working with the MS office suite including MS excel and MS word.
Skills:
The ability to analyse and perform forecasting in a contact centre environment and schedule
to the requirements of call volumes/ patterns at an advanced level
Experience with Erlang Calculator; MS Excel; MS Access; SQL
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Ignition Group delivers efficient and exceptional business solutions globally, driven by the power of technology, data and people.
