About the Role:

The Team:

The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client Manager will provide support to our clients and work closely with the product business development and sales teams globally and thus the role varies to account for regional characteristics.

Responsibilities and Impact:

• Pre-Sales and on-boarding

  • Assisting Associate and Senior Associate Client Managers

• Customer Service

  • Daily assistance to subscribers on all issues relating to the service (via email phone and in person)

  • Trade data normalisation / handling

  • Review reconciliation output; investigate and fix differences

  • Ensure structured and effective delivery of service

  • Self- education about current and upcoming market regulations and other significant changes

• Customer Care Management

  • Assisting Associate and Senior Associate Client Managers

• Productivity/ Workflow Improvements

  • Discuss internal requests for new functionalities to improve the product offering with Associate and Senior Associate Client Managers

  • Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $75000 to $85000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications.

In addition to base compensation this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees please click here.

What Were Looking For:

Basic Required Qualifications:

• The ability to interpret trade data

• Customer relationship skills

• Ability to think outside the box and challenge existing status quo

• Proficiency in using text editors and advanced spreadsheet functions

• Ability to work in a fast pace environment

• Ability to multitask

• Good communication skills (verbal and written English)

• Good teamwork skills and being a quick learner

• The ability to understand complex process flows and concepts as well as the ability to explain these accurately and concisely to our clients

• Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial

• Basic understanding of market and credit risk management of OTC Derivatives would be beneficial

Additional Preferred Qualifications:

• An interest in technology

• Fluency in another language would be beneficial

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About OSTTRA

Candidates should note that OSTTRAis an independentfirm jointly owned by S&P Global and CME Group. As part of the joint venture S&P Global providesrecruitmentservices to OSTTRA - however successful candidates will be interviewed and directly employed by OSTTRA joiningour global team of more than 1200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years: MarkitServ Traiana TriOptima and Reset. OSTTRA is a joint venture owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution through portfolio optimization to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets.

Learn more at.

Whats In It For You

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

IC