Case Manager Supervisor ()

JOB SUMMARY

Under the general supervision of the Director of Social Services responsible for providing day to day oversight and coordination to assigned case management staff. Assists in the selection training and supervision of assigned staff. Substitutes for the Director of Social Services in his/her absence as directed.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

Assists in Providing Clinical Services:
1. Assigns caseloads and related duties coordinates the activities of the staff in providing services to clients.
2. Reviews intakes to ensure compliance and timely processing of all required forms and processes e.g. SSI clearance HRAs client documents etc.
3. Actively participates in improving processes procedures policies and assists in ensuring staff compliance.
4. Facilitates resident groups.
5. Monitors services performed by staff either individually with a resident or in groups to evaluate the quality of the service.
6. Ensure staff is obtaining information such as medical psychological and social factors contributing to the residents situation and that the staff is evaluating the residents capabilities. Regularly inspects case records to evaluate the completeness and quality of treatment plans and ensures that the charts are audit-ready and in compliance with all applicable agency and funder regulations.
7. Facilitates staff knowledge regarding types of clinical services recreational activities and ICL programs available as well as community resources. Ensure that staff are accompanying residents on regularly scheduled or emergency visits to medical treatment facilities social agencies government offices or other locations associated with treatment or assistance of the resident
5. Reviews crisis assessment of assigned residents with staff reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident/resident and staff-actions during a crisis situation.
6. Immediately reports serious incidents allegations of abuse incidents or sensitive situations and completes incident reports to his/her supervisor.
7. In the Social Services Directors absence or with the Program Directors authority attends or directs meetings as assigned.
8. Ensures compliance with agency safety infection control policies.

Assists in Directing and Supervising Personnel:
1. With the Directors authority establishes and maintains work schedules in accordance with agency policy and assignments of staff. May be responsible for managing the completion of time clock edits of assigned staff within the timeframes established by the Human Resources Department.
2. Ensures assigned staffs compliance with the agencys time and attendance policy; recommends disciplinary action to supervisor for those out of compliance.
3. May manage/distribute resident/resident funds.
4. Assists the Social Services Director in staff performance management including completion of performance reviews and counseling or disciplinary memos.
5. Conducts staff supervision in accordance with program and division policy.
6. Ensures that assigned staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. As assigned conducts training on clinical subjects charting fire safety plan fire drills emergency plans and procedures building security and site-specific exposure control plan.
7. Assists in the management of employee accident reporting and initial submission of workers compensation claims.
8. Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment informing the Social Services Director of the complaint and cooperating in any resulting investigation.
9. Assists in the orientation and training of supervisees.
10. Actively participates in recommending and implementing improvements in processes procedures policies etc. and ensures compliance with changes.

Assists in Maintaining Property Accountability:
1. May assist in maintaining accountability and serviceability of all ICL property assigned for use by assigned staff to include vehicles. Reports lost stolen missing or damaged property to the Program Director. If directed conducts initial investigations of property that is lost stolen missing or damaged.
2. Recommends the purchase of supplies and equipment; inspects and properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness accountability and serviceability.
3. Conducts regular inspections of resident/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures.
4. Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost stolen missing or damaged.

Assists in Providing Quality Management Oversight:
1. Assists in ensuring internal program compliance with federal state city and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to assigned residents/residents.
2. Assist in ensuring that the agency mission is implemented and supported.
3. May be directed to coordinate with the department of Quality and the Corporate Compliance Department for staff assistance in the preparation for an audit.
4. May be asked to participate in plans of corrective action incident reports and program evaluation reports and recommends action that needed for improvement.

Assists in Assuring Fiscal Control and Accountability:
1. Assists Program Director in exercising control over budgets through planning prioritizing of spending and monitoring of spending patterns.
2. Recommends approval/disapproval for all purchase orders and financial requests from staff and submits purchase orders and financial requests to the Program Director for approval.
3. Provides oversight of resident funds program. Assists in the development of internal money management census at expected occupancy levels
4. Monitors census entitlements and collections to maximize revenue. Assists in maintaining census at expected occupancy levels.

Assists the in-Assuring Resident and Family Involvement:
1. Educates assigned staff in the benefits and issues of working with residents and families.
2. Assists in fostering the development of resident involvement committees.

ADDITIONAL TASKS:
1. May be a member of an agency or division committee(s).
2. Performs other job-related duties as assigned.

ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES
1. Committed to the active promotion of the ICL values and goals.
2. Ability to coordinate activities of staff and integrate as part of a multidisciplinary team
3. Ability to manage multiple projects delegate tasks and ensure completion of all tasks assigned and delegated
4. Ability to manage resources
5. Ability to solve problems effectively
6. Ability to work with residents/residents families and staff in a caring and respectful manner and with due understanding of and consideration for cultural differences.
7. Ability to serve as a role model to residents/residents.
8. Ability to develop evaluate implement and modify a case management plan meeting all deadlines and productivity standards
9. Ability to complete written forms and reports in an accurate and timely manner.
10. Ability to communicate effectively with staff residents/residents families and the public.
11. Ability to prepare accurate and timely documentation reports and other written material as assigned.
12. Ability to secure the cooperation of and work effectively with others
13. Ability to work independently and to conform to all applicable safety and accountability measures
14. Ability to be aware of others reactions and understanding why they react the way they do
15. Ability to actively looking for ways to help people be compassionate and hopeful
16. Ability to talk to others to effectively convey information
17. Ability to listen to what other people are saying and asking questions as appropriate
18. Ability to identify the nature of problems and propose solutions
19. Ability to report for work as scheduled on a consistent basis.
20. Ability to understand and adhere to internal and external laws rules and policies.

QUALIFICATIONS AND EXPERIENCE
Bachelors degree in a recognized mental health discipline (social work psychology nursing rehab counseling etc.) plus a minimum of 3 years experience providing direct services to individuals with mental illness preferably providing case management or outreach services.

Preferred (but not required) qualifications include CASAC shelter experience and some supervisory experience.

Required Experience:

Manager