Customer Service Team Member
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Job Location:
Maribyrnong - Australia
Monthly Salary:
Not Disclosed
Posted on:
01-10-2025
Vacancies:
1 Vacancy
Job Summary
Reporting to the Customer Service Manager the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures including:
Cash handling and banking integrity
Tendering transactions
Store multi-channel fulfilment and stock integrity
Telephone management and enquiries
Marketing and promotional activity
Contribute to financial performance through effective inventory management and management of controllable expenses.
Manage all sales channel fulfillment in line with procedures.
Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
Contribute to The Good Guys brand and store experience through quality merchandising in-store marketing and presentation.
Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications :
Key Competencies for Success in This Role
- Customer Focus - Does everything through eyes of the customer.
- Drives Results - Consistently achieves results even under tough circumstances.
- Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information :
If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!
Remote Work :
No
Employment Type :
Casual
Key Skills
- Dhcp
- Ethernet
- Information Technology Sales
- Customer Development
- ITI
About Company
At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, cons ... View more
