Guest Service Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
In this role you are a key ambassador for the hotel and the brand and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality and a genuine interest in meeting and taking care of guests from all over the world.
You will be an information provider diplomat salesperson hotel representative and public relations agent all of which needs to be portrayed with utmost politeness efficiency and friendliness. Additionally you will monitor daily guest arrivals ensuring all reservations are honored requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products services and facilities including room types and rates food and beverage outlets and promotions spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.
Qualifications :
- Minimum of one-year prior experience as a Guest Service Supervisor
- Excellent English communication skills (both verbal and written) / additional languages are a plus.
- Professional appearance and demeanor
- Strong interpersonal and customer service skills with a guest-focused mindset
- Ability to handle guest complaints and resolve issues professionally
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Access Control System
- Babysitting
- B2C
- Law
- Digital & Creative
- Entry Level Finance
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
