B2C Manager
B2C Manager
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Job Description
We are looking for an experienced B2C Manager to lead our international team within the Finance Shared Service Centre. This role combines people leadership process excellence and stakeholder collaboration perfect for someone who enjoys making an impact across people processes and performance.
Your key responsibilities
Lead and develop the B2C team manage Team Leads and Junior Managers set clear priorities support growth and training and foster a culture of accountability and collaboration.
Oversee end-to-end B2C operations ensure timely and accurate execution of cash application collections banking activities and receivables management while monitoring KPIs and SLAs.
Drive process improvements identify recurring issues lead transitions of B2C activities and implement automation standardization and best practices to increase efficiency.
Ensure compliance and risk control safeguard processes against risks ensure adherence to corporate financial policies and internal controls and support audits and reporting requirements.
Build strong stakeholder relationships work closely with Local Finance Controlling and auditors; manage escalations and secure smooth communication across business functions.
Deliver reporting & projects manage month-end closing bad debt provisions and financial reporting; contribute to both local and global projects that enhance performance and service delivery.
Qualifications :
What we expect
- Education & professional background University degree in Finance Accounting or a related field; at least 5 years of experience in a managerial role leading teams of 10 people ideally in a multicultural international environment.
- Leadership & people development proven ability to coach develop and motivate teams; decisive yet supportive leadership style; ability to create a collaborative learning and problem-solving culture.
- Process & change management experience in continuous improvement initiatives root cause analysis and project management; genuine interest in business process standardization and automation.
- Business & compliance knowledge good understanding of accounting practices regulatory environment and financial controls; experience with Oracle E-Business Suite is an advantage.
- Soft skills & mindset customer orientation intercultural competence strong communication and interpersonal skills analytical and organizational abilities independence and a drive for results.
- Languages & mobility fluent English (spoken and written); knowledge of other languages is a plus; willingness to travel internationally (up to 25%).
Additional Information :
Our Offer:
- variety of development opportunities in an international working environment in a rapidly growing company from the SSC sector
- contract of employment
- Work in a hybrid model from our office in Katowice
- full initial training and constant support from the most experienced workers on every step of your career path
- package of additional benefits: co-financing of the Medicover Sport card Medicover private medical care group insurance access to Medicover Benefits cafeteria platform co-financing of foreign language courses funding for training and courses various charity initiatives Employee Referral Program Employee Initiatives Program
- Employee dedicated parking spaces
Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.
Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:
Procedura zgłoszeń wewnętrznych SGS Poland
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
