Virtual Admin Assistant

This is a remote position.

Philippine-based Filipino Applicants.

This is an exciting opportunity to join one of Australia s fastest growing building companies in a pivotal role in growing a specialist business focused on delivering housing solutions for occupants with diverse needs and adaptable for life. You will be a key part of a dynamic new business uniquely positioned to make a dramatic difference to the New Homes Industry. This company is specialising in design and delivery of new homes for people with diverse ages abilities and needs. It has a range of solutions for SDA housing categories including HPS IL Robust and Fully Accessible as well as specialising in Government Housing rooming homes and women s housing.

Customer Service Responsibilities

• Provide a consistent high-quality experience by following company processes.
  
• Handle client queries professionally and keep clear accurate records.
  
• Support a positive customer-first culture through teamwork and communication.
  
• Use internal tools effectively to ensure smooth and timely service.
  

Functional Responsibilities

• Accurately manage data forecasts and contractual documentation using the company systems to support efficient workflows.
  
• Collaborate across departments to ensure a smooth customer journey and maintain process transparency.
  
• Adapt to changing needs by handling multiple tasks and providing administrative support when required.
  

Accountability Development & Decision Making

• Make informed independent decisions within established guidelines while promoting innovation and safe practices.
  
• Take accountability for customer experience quality escalating issues to the Manager when necessary.
  
• Support team culture and resource efficiency especially during challenges or operational demands.
  

Requirements

• Must have experience in Construction or Building industry.
  
• Excellent communication and customer service skills with a proactive resolution approach is required.
  
• Well-organised and able to manage time prioritise tasks and meet deadlines.
  
• Confident using Microsoft Office databases and general admin tools.
  
• Professional reliable team player who works well with a variety of people.
  
• Bachelors Degree is a plus
  

While this is a work-from-home position it is important to note that this is a full-time role not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.

• Discipline and commitment to set working hours (strict shift times not flexible)
  
• Use of time-tracking software during work hours
  
• Active participation in team and client calls with your camera ON
  
• Consistent availability and responsiveness throughout your shift
  
• Treating this as a long-term full-time job not a side gig or freelance task
  

We re looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability we d love to hear from you.

Benefits

1. Monthly Salary: Php35000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippines public holidays

4. Probation: 6 months and after Probation

• 10 days annual leave credits
  
• 5 days of sick leave
  

5. HMO offered after 6-months probation

6. 13th Month Pay after 30 days

7. Laptop provided after 30 days

8. Permanent work-from-home role. You will have to use your own internet.

9. Annual Salary Review