Virtual Admin Assistant
Virtual Admin Assistant
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1-3years
35000 - 35000
1 Vacancy
Job Description
This is a remote position.
Philippine-based Filipino Applicants.
This is an exciting opportunity to join one of Australia s fastest growing building companies in a pivotal role in growing a specialist business focused on delivering housing solutions for occupants with diverse needs and adaptable for life. You will be a key part of a dynamic new business uniquely positioned to make a dramatic difference to the New Homes Industry. This company is specialising in design and delivery of new homes for people with diverse ages abilities and needs. It has a range of solutions for SDA housing categories including HPS IL Robust and Fully Accessible as well as specialising in Government Housing rooming homes and women s housing.
Customer Service Responsibilities
- Provide a consistent high-quality experience by following company processes.
- Handle client queries professionally and keep clear accurate records.
- Support a positive customer-first culture through teamwork and communication.
- Use internal tools effectively to ensure smooth and timely service.
Functional Responsibilities
- Accurately manage data forecasts and contractual documentation using the company systems to support efficient workflows.
- Collaborate across departments to ensure a smooth customer journey and maintain process transparency.
- Adapt to changing needs by handling multiple tasks and providing administrative support when required.
Accountability Development & Decision Making
- Make informed independent decisions within established guidelines while promoting innovation and safe practices.
- Take accountability for customer experience quality escalating issues to the Manager when necessary.
- Support team culture and resource efficiency especially during challenges or operational demands.
Requirements
- Must have experience in Construction or Building industry.
- Excellent communication and customer service skills with a proactive resolution approach is required.
- Well-organised and able to manage time prioritise tasks and meet deadlines.
- Confident using Microsoft Office databases and general admin tools.
- Professional reliable team player who works well with a variety of people.
- Bachelors Degree is a plus
While this is a work-from-home position it is important to note that this is a full-time role not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
- Discipline and commitment to set working hours (strict shift times not flexible)
- Use of time-tracking software during work hours
- Active participation in team and client calls with your camera ON
- Consistent availability and responsiveness throughout your shift
- Treating this as a long-term full-time job not a side gig or freelance task
We re looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability we d love to hear from you.
Benefits
1. Monthly Salary: Php35000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. 13th Month Pay after 30 days
7. Laptop provided after 30 days
8. Permanent work-from-home role. You will have to use your own internet.
9. Annual Salary Review
Construction, building, or real estate industry experience preferred. Excellent communication and customer service skills with a proactive resolution approach is required. Well-organised and able to manage time, prioritise tasks, and meet deadlines. Confident using Microsoft Office, databases, and general admin tools. Professional, reliable team player who works well with a variety of people. Bachelor's Degree is a plus Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times, not flexible) Use of time-tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term, full-time job not a side gig or freelance task Payroll is processed bi-monthly. We re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability, we d love to hear from you.
Employment Type
Full Time
