Quality & Process Trainer

Position Summary & Purpose 

Reporting to the Learning & Capability Delivery Team Leader you will deliver structured national training programs Program and partner with the business to identify training gaps and upskill team members at Lendi Group. Utilising your engaging training and coaching skills you will educate and coach them to execute on the team processes and procedures use our systems effectively provide an exceptional customer experience and adhere to compliance requirements.

Your exceptional communication and stakeholder engagement skills with enable you to effectively consult with stakeholders across the Lendi Group business to ensure you provide relevant and timely feedback on the progress of Team Members and their development of the foundational skills required to set them up for success in their respective role. 

Using your creative flair and learning expertise you will create and update learning artefacts including but not limited to Training Sessions plans Presentations eLearning videos and engaging learning activities and assessments such as Kahoots.

You will work proactively with the Learning & Capability Operations team to support them to ensure the successful delivery of Learning & Capability Programs that meet the stakeholder requirements.

Position Responsibilities

• Deliver the training programs working to a weekly structured schedule focused on: 
  • Systems usage
  • Process enablement 
  • Compliance
  • Customer Experience 
• Effectively communicate and collaborate with stakeholders across Lendi Group.
• Use data to continuously optimise and effectively determine learning needs.
• Conduct learning needs analysis across the Client Solutions Team and make learning program recommendations.
• Contribute to the design of effective learning Programs including but not limited to Face to Face and virtual presentations session plans eLearning Helix articles and other training tools.  
• Facilitating training sessions in a virtual and face to face environment. 
• Utilise your deep understanding of how to apply quality assurance principles and methodologies including knowledge of quality control processes quality management systems and relevant industry standards.
• Create creative Learning and Capability content that when delivered has maximum impact and supports business objectives. 
• Maintain brand integrity and a consistent approach across all learning & capability content. 
• Ensure that all learning & capability content meets legal statutory internal audit and compliance standards. 
• Assist with other Learning & Capability initiatives as required. 

Qualifications :

• Exceptional facilitation skills to engage and inspire learners.  
• Ability to analyse performance results and coach to improve performance.
• Exceptional skills in creating and delivering multi-medium training sessions and eLearning.
• Excellent written and verbal communication skills. 
• Proven ability to multitask and prioritise to meet deadlines. 
• Maintain accurate records of training sessions process improvement initiatives and quality assurance activities. Create reports and documentation to track progress and outcomes.
• Knowledge of process improvement methodologies such as Six Sigma Lean Quality Management (TQM) or other relevant frameworks.
• Tech-savvy experience with the Microsoft suite of products Confluence Jira and Slack.
• Agile and adaptable to change. 
• Bachelors degree in a relevant field such as business management organizational development human resources or a related discipline.
• Experience working in the Australian Mortgage Industry or within a Learning and Capability team is desirable. 
• Experience working within a Finance company and/or Tech start up highly desirable. 
• Must be currently residing in the Greater Manila Area (Metro Manila Neighbouring provinces)

Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)

Additional Information :

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.

We support our people in a variety of ways but a few of the benefits that our people rave about include:

• A vibrant relaxed yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
• Holistic wellbeing programs offering 24/7 support
• Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
• Access to 25 days of leave made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home.
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.

Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.

Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!

Remote Work :

No

Employment Type :

Full-time