Front Office Roles Guest Service Agent & Concierge
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Job Location:
Queenstown-Lakes District - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Guest Service Agent
As a Guest Service Agent you will be the welcoming face of the hotel ensuring every guest enjoys a smooth and memorable stay from check-in to check-out.
Key Responsibilities:
Greet and assist guests with warmth and professionalism.
Handle reservations check-ins check-outs and payments accurately.
Provide concierge-style assistance including activity bookings and directions.
Maintain accurate guest records and ensure brand service standards are met.
Promote hotel facilities and upsell where possible.
What Were Looking For:
Previous customer service or hotel reception experience preferred.
Friendly professional and guest-focused attitude.
Strong organisational and communication skills.
Competence with hotel reservation systems is an advantage. E.g. Opera Cloud
Full Drivers licenses will be advantageous but not necessary.
Flexibility to work varied shifts including weekends and public holidays.
Applicants must hold a valid visa to work in New Zealand. These are not sponsored roles.
Concierge
Key Responsibilities
Welcome guests warmly and assist with luggage valet parking and hotel entry.
Provide professional efficient customer service and support guest needs throughout their stay.
Handle guest activity bookings reservations and messages promptly and accurately.
Actively promote hotel facilities activities and special promotions.
Maintain cleanliness in front-of-house areas and follow health & safety standards.
Support the team with daily operations handovers and smooth communication.
What Were Looking For
A friendly professional and guest-focused attitude.
Strong communication skills with confidence to interact with guests from diverse backgrounds.
Reliability attention to detail and the ability to work in a team.
Flexibility to work on a rotating roster including weekends and public holidays.
Previous customer service or hospitality experience is an advantage but full training will be provided.
Full drivers license required for valet parking responsibilities.
Applicants must hold a valid visa to work in New Zealand. These are not sponsored roles.
Additional Information :
Why work for Novotel Queenstown
Staff meals provided while on shift
Uniforms washed and laundered daily.
Staff Accommodation available
Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
Work Your Way - Flexibility to ensure a work life balance!
Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
Accors refer-a-friend bonus
Accors Parental Leave Scheme
Access to our Employee Assistance Program
Place of employment Novotel Queenstown Lakeside
Flexible hours minimum of 30 hours per week.
Overtime rates apply after 40 hours worked.
Please include a cover letter for the role applied.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
