Service Desk 1st Line Support Agent
Service Desk 1st Line Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Are you ready for a sneak-peek in the day of a Service Desk 1st Line Support Agent in Netcompany
As a Service Desk 1st Line Support Agent you will:
- Be the first point of contact for all incoming tickets in our customer. You will interact with the end-user face to face or remotely and will either resolve the ticket or coordinate the end-to-end resolution of the ticket with all other necessary parties.
- Assist the end-user with all basic software hardware and audio-visual equipment.
- Resolution of Incidents and Service requests as well as installation of software configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
- Administer day-to-day operations to satisfy continuity of service recovery security and performance needs.
Qualifications :
What would make you a fit for the role:
- Bachelors degree plus minimum 3 years of IT Service Desk or direct customer support experience
- Knowledge of MS Office tools ITSM tools windows and Active Directory
- Experience hardware troubleshooting and software installation network troubleshooting
- Fluency in English with strong communications skills
- Knowledge of ITSM Tools (Jira or Service Now)
- At least one of the following certifications: Microsoft Technology Associate (MTA) Microsoft Solutions Associate (MCSA) Microsoft Solutions Expert (MCSE) Microsoft Azure Certificates Microsoft 365 Certificates CompTIA A Technical PC or similar certifications ITIL V4
Additional Information :
Being a part of the Netcompany team you will be provided with:
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package.
- Hospitalization plan.
- Hybrid working model.
- Meal and commuting allowance.
- Well-being activities (on premises).
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings).
- A personalized development plan for targeted career growth.
If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!
#LI-CF1
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
