Area Retail Coach

Responsibilities:

 The Area Retail Coach are responsible for enhancing boutique performance delivering impactful training and driving coaching initiatives across a defined number of boutiques within a region or country. This role ensures the effective deployment of global and regional training content supports boutique teams in achieving SMART goals and contributes to the continuous development of retail excellence.

• Retail Excellence Strategy & Development: Implement our global retail education strategy aligned with brand vision and retail excellence objectives. Implement learning programs (in-person digital and blended) focused on client experience product storytelling and service excellence. Collaborate with Retail Brand Product and HR teams to ensure alignment with business priorities and market needs.
• Educational programs Delivery & Facilitation: Deliver training programs aligned with global and regional Retail Excellence the local execution of the Learning Management System (LMS) ensuring operational database accuracy and platform maintenance. Collaborate with local and regional Retail Excellence teams to define and deploy training plans and onboarding sessions.
• Retail Performance Measurement & Optimization: Conduct individual and collective coaching sessions to support boutique teams in achieving performance goals. Partner with Store Managers to co-define SMART goals and monitor progress. Provide on-the-floor coaching to elevate client experience sales techniques and operational standards. Identify development needs and propose tailored coaching interventions.
• Collaboration: Act as a key liaison between boutiques and the Retail Excellence team sharing field insights to inform strategy. Support the implementation of new tools processes and initiatives at boutique level.

Qualifications :

•  Experience: At least 5 years of experience in luxury retail with a strong background in sales training or coaching. Proven ability to deliver impactful training and coaching in a luxury environment. Strong understanding of boutique operations and client experience standards.
• Communication & Interpersonal Skills: Excellent communication interpersonal and coaching skills.
• Technical Proficiency: Proficiency in LMS platforms and Microsoft Office Suite.
• Language Proficiency: Fluency in English and Japanese is required; French proficiency is a plus.
•  Other requirements: Willingness to travel extensively within the assigned region or country.

その他の情報 :

Audemars Piguet offers equal opportunities competitive compensation a pleasant working environment and benefits package for all.

• Hours of Work: 7:00am 20:00pm Flex Time System Standard daily work hours: 7.5 hours
• Annual Holidays: 120 122 days 8 12 days/ month)
• Annual Paid Leave
• Special Paid Leave (Sick Leave Hospitalization Leave Condolence Leave)
• Unpaid Leave (Childcare Leave Nursing Care Leave Maternity Leave)
• Retirement Allowance
• Defined Contribution
• Social Insurance
• Insurance
• Commuting Allowance
• Lunch Support
• Fitness Support
• Language Training support English and French

Remote Work :

No

Employment Type :

Full-time