Restaurant Guest Relations | Talent Day October 27th
Restaurant Guest Relations | Talent Day October 27th
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Job Description
At Auberge Collection we believe that extraordinary dining experiences begin with a warm welcome and thoughtful service. As a Restaurant Guest Relations team member you will set the tone for every guest interaction ensuring seamless coordination and creating a welcoming atmosphere that reflects our commitment to luxury hospitality.
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family our people always find new ways to look after the business their guests and their team members. Within this the key responsibilities for this position are:
Guest Welcome & Service Excellence
Greet guests warmly provide courteous service and manage check-ins and seating efficiently.
Respond accurately to guest inquiries regarding hotel services dining options and local attractions.
Reservations & Coordination
Answer phones and take reservations maintaining precise records in the reservation system.
Coordinate with restaurant and/or pool staff to optimize guest placements avoiding overbooking and ensuring smooth service flow.
Monitor guest profiles VIP arrivals and special requests to deliver personalized attention.
Station & Team Support
Assist with preparation of station charts assign stations and guide servers and support staff in achieving optimal table setup.
Collaborate with Food and Beverage Management to maintain a welcoming efficient and professional restaurant environment.
Operational Standards & Guest Satisfaction
Maintain cleanliness organization and sanitation of the host station and assigned work areas.
Ensure menus and wine lists are clean updated and well-stocked at all times.
Address guest complaints promptly resolving concerns with care and professionalism.
This role is an invitation to create meaningful dining moments. As a Restaurant Guest Relations team member you will ensure that every interaction embodies our values of elegance attentiveness and personalized service.
Qualifications :
Experience
Prior experience in hospitality ideally within a high-end or luxury environment required.
Skills & Competencies
Strong communication and interpersonal skills with a positive and professional attitude.
Fluent in English both spoken and written. Additional languages are considered an advantage.
Availability
Flexibility to work evenings weekends and holidays in line with business needs.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
For more information please visit .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
