Concierge | Talent Day October 27th

At Auberge Collection we redefine luxury by focusing on authentic heartfelt service and creating extraordinary experiences that resonate with each guest. As a Concierge you will be entrusted with curating bespoke memorable experiences that extend far beyond the expected. By anticipating guest needs providing personalized recommendations and ensuring seamless execution you will play a vital role in elevating every stay into something truly unforgettable.

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family our people always find new ways to look after the business their guests and their team members. Within this the key responsibilities for this position are:

Concierge Expertise

• Demonstrate expert knowledge of the property local area and surrounding region.

• Secure and coordinate access to sought-after experiences whether spa appointments private excursions or hard-to-book events.

• Anticipate and fulfill guest needs with precision and creativity from exclusive in-town dining reservations to unique cultural recreational and off-property experiences that showcase the very best of the destination and beyond.

Seamless Coordination & Problem Solving

• Liaise with internal departments to ensure guest requests are executed flawlessly.

• Address unexpected challenges with calm thoughtful and discreet solutions that uphold the highest standards of luxury.

Guest Communication & Relationship Building

• Serve as the trusted point of contact for guest inquiries delivering service with warmth attentiveness and professionalism.

• Build meaningful relationships that encourage guest loyalty and repeat visits.

Brand Representation

• Embody the Auberge spirit of elegance and authenticity in every interaction maintaining professionalism and discretion at all times.

Guest Feedback & Insights

• Actively gather and relay guest preferences feedback and insights to management and colleagues helping to continually refine and personalize the Auberge experience.

This role is an invitation to create the extraordinary. As a Concierge at Auberge Collection you will transform every request into a lasting memory.

Qualifications :

• Experience

• A minimum of 2 years of experience in a luxury hotel or hospitality environment ideally within a prestigious brand or similar high-end service establishments.

• A high school diploma or equivalent is required. A degree in Hospitality Management or related fields is a plus.

• Skills & Competencies

• An innate passion for curating exceptional personalized experiences for each guest with the ability to anticipate their needs provide tailored recommendations and create memorable moments that reflect the highest standards of luxury service.

• A poised polished demeanor that reflects the elegance and warmth of Collegio alla Querce. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.

• Strong ability to handle challenging situations with sensitivity discretion and resourcefulness ensuring positive outcomes while protecting the privacy and security of our guests.

• Fluent in English both spoken and written with proficiency in additional languages required to support our international clientele.

• Technical Knowledge

• Familiarity with luxury hotel management software reservation systems and office tools.

• Ability to quickly adapt to new technologies.

• Availability

• Willingness to work flexible hours including weekends and holidays as required by the needs of the hotel.

Additional Information :

Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.

Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.

For more information please visit .

Remote Work :

No

Employment Type :

Full-time