Concierge Lobby Host

What are we looking for

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment

  
  What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel providing information about the hotel and the local vicinity.
What will I be doing

You will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel providing information about the hotel and the local vicinity. You Will responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

Dedicated Role focused on delivering seamless and memorable experiences.

The Lobby Host will embody our brand service behaviours and tone of voice.

Lobby Host presence will create warm personal and memorable moments for every guest.

Serve as a key point of contact for Guests and efficiently respond to Guest enquiries

Provide information advice and booking services for a wide variety of Guest enquiries including city tours theatre tickets restaurants doctors flight bookings among others

Process and deliver messages for Guests

Deliver and safely storage Guest luggage

Stay current with all hotel services as well as daily VIP requests and special events

Ensure orderliness and safety guidelines around the lobby and front door areas

Provide support to Management as required in cases of emergency

Project a professional manner with an emphasis on hospitality and Guest service

Maintain a clean healthy and safety working area

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Greet guests with genuine hospitality energy and professionalism.

Anticipate needs and offer proactive assistance.

Serve as a visible host in the lobby space.

Supports keeping the lobby physical space curated and welcoming at each time of the day.

Collaborate with front desk guest services and F&B teams to ensure seamless experiences.

Monitor the fire alarm and intrusion detection system

Answer to internal and external phone calls as well as the Kipsu messaging system

Emails and mailbox management

Take care of shipments both incoming and outgoing

Manage any deliveries to guest rooms.

Impact on Guests

Creates a seamless guest journey from the very first moment of arrival ensuring every interaction feels effortless and cared for.

Inspires emotional connection through thoughtful unexpected touches that leave a lasting impression.

Makes every guest feel genuinely seen valued and appreciated transforming good service into true hospitality.

Impact on Hotel

Deliver consistently exceptional experiences that exceed expectations and inspire genuine delight.

Build lasting emotional connections that turn satisfied guests into devoted advocates for our brand.

Incremental Revenue Opportunities

Satisfaction and loyalty drives repeat business

The Lobby Host is

A dedicated team member who embodies Hiltons promise as The Worlds Iconic Host.

A front and center in the lobby welcoming and choreographing the guest journey from arrival to departure.

A confident cultured charismatic personality who elevates atmosphere interactions and problem prevention.

A empowered to actmaking decisions resolving issues and creating moments of surprise and delight to Make it Right.

EOE/AA/Disabled/Veterans