Reservations Agent | Talent Day October 27th
Reservations Agent | Talent Day October 27th
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Job Description
Step into the world of refined hospitality as a Reservations Agent at Collegio alla Querce where each interaction reflects the art of bespoke this role you will manage reservations with precision and grace ensuring each guest experience begins with excellence and anticipation of their unique preferences.
Key Responsibilities
Create a genuine informative and personalized guest reservations experience by accurately inputting guest contact information and updating guest history with previous stays special occasions preferences and other pertinent details.
Respond to guest inquiries regarding room reservations availability accommodations pricing and special offers.
Maintain complete knowledge of resort facilities and services including:
All accommodations layouts décor and attributes
Rates packages and promotions
Spa treatments benefits and costs
Entertainment special events and daily availability
Directions and general information for local services restaurants wineries and points of interest
Assist in resolving guest challenges collaborating with team members and other departments to exceed expectations.
Ensure accurate billing and financial transactions for all guest accounts.
Upsell resort services and offerings to enhance the guest experience.
This role invites you to be the first touchpoint in an exceptional luxury stay setting the tone for memorable experiences and upholding the high standards of Collegio alla Querce.
Qualifications :
Experience
A minimum of three years in a hospitality reservations position in a luxury environment.
Technical Skills
Proficiency in English; additional languages are highly desirable.
Ability to create professional business correspondence.
Core Competencies
Must possess gracious people and sales skills excellent phone manner and ability to engage in a positive manner with each and every guest.
Ability to work cohesively with other departments and co-workers as part of a team.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
For more information please visit .
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
