Duty Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
Guest Services:
- Serve as the main point of contact for guest inquiries concerns and special requests ensuring immediate attention and resolution.
- Provide personalized service to VIP guests and regular patrons ensuring their expectations are exceeded.
- Handle guest complaints with diplomacy and tact offering solutions to ensure a positive outcome.
Operational Oversight:
- Oversee the daily operations of the hotel during your shift including Front Office Housekeeping Food & Beverage and other departments as required.
- Ensure that all departments adhere to hotel policies health and safety regulations and service standards.
- Conduct regular walk-throughs and inspections of public areas guest rooms and back-of-house areas to maintain the highest levels of cleanliness organization and functionality.
- Coordinate with various departments to handle operational issues maintenance or service disruptions efficiently.
Staff Management:
- Supervise and support hotel staff ensuring proper service delivery and adherence to hotel standards.
- Assist in scheduling and staff assignments ensuring adequate coverage during peak times.
- Lead by example in maintaining professionalism a positive attitude and teamwork among all hotel employees.
Crisis Management:
- Act as the hotels first point of contact during emergencies ensuring guest safety and coordinating response with security and management teams.
- Handle situations such as guest medical emergencies property damage or safety hazards calmly and effectively.
Leadership and Training:
- Mentor and train staff members to ensure they understand their roles and responsibilities promoting continuous improvement in service quality.
- Address and resolve any staff performance issues that arise during your shift escalating where necessary.
Guest Relations:
- Build strong relationships with guests to encourage repeat business and positive reviews.
- Manage guest feedback effectively working with senior management to enhance guest satisfaction and service offerings.
Qualifications :
- Minimum 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.
- Strong leadership communication and problem-solving skills.
- Ability to manage multiple tasks and departments effectively in a fast-paced environment.
- A high level of professionalism with a strong sense of responsibility and commitment to guest satisfaction.
- Proficiency in hotel management systems and Microsoft Office Suite.
- Excellent interpersonal skills and a guest-focused mindset.
- Flexibility to work shifts including nights weekends and holidays as required.
Additional Information :
- Professional development opportunities to give you the best career path
- Competitive rates of pay
- Discounted rates for accommodation spa treatments & Food and Beverage
- Staff parking
- Use of spa/ gym facilities
- Uniforms provided and free meals on duty
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
