Reservation Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan Egypt. As a Reservation Supervisor you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets
- Ensuring daily tasks and checklists for all reservation colleagues are completed
- Ensure all Reservation Agents are well trained and informed of all rates promotions and corporate programs
- To reconfirm the next day correspondence regarding the correct information such as guests profile flight details room preference date room rates and any pre-arrange limousine airport pick-up etc and send to Front desk and Concierge one if any change
- Ensure the best selection for the guest and ensure revenue is maximize through upselling.
- Fully knowledgeable about hotel guest rooms rates promotions amenities programs hotel facilities and services.
- To check the last night no-show and cancellation report
- To train the Reservation Agent to handle the group bookings
- Maintain a close and effective working relationship with all departments
- Book room reservation requests enter rooming lists and update accurate information in the system.
- Manage group reservations constant communication with event planner and balancing inventory.
- Supervise Reservation Services
- Maintains a clean and organized work area.
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
- To co-ordinate with Sales Department Front Desk or others department.
- Recommend property facilities and assist guest with information and special requested.
- To operate the Reservations Department in case of the Reservations Manager on absent.
- Other duties and responsibilities as assigned by reservation Manager
Qualifications :
- Minimum of 2 years of relevant experience in the hotel industry
- Strong working knowledge of Microsoft Outlook Microsoft Office Opera Competencies
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Good presentation and influencing skills
- Good communication skills
- Good problem handling skills
- Good Time management
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Dhtml
- Income Tax
- IT Service Desk
- ERP
- ACCA
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
