Front Office Supervisor Sofitel Nile Downtown
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Assisting guests with check-in and check-out procedures
- Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms
- Handling guest complaints and resolving them in a professional manner
- Scheduling front desk staff for adequate coverage during peak hours
- Training new front desk employees on hotel policies and procedures
- Maintaining accurate records of room occupancy guest charges and billing information
- Monitoring inventory levels and ordering supplies as needed
- Ensuring guest satisfaction by providing exceptional customer service
- Managing cash and credit card transactions and balancing daily reports
- Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.
Qualifications :
- A bachelors degree in Hospitality Management Business Administration or a related field
- 3-5 years of experience in front office operations with at least 1 year in a supervisory role.
- Familiarity with front office management software and basic Microsoft Office skills.
- Strong focus on accuracy and detail in all tasks and communications.
- Ability to work collaboratively with different teams and departments.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ENT
- Electronic Security
- Access Control System
- Accounting & Finance
- Cardiac
- Food & Beverage
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
