Automotive Sales Supervisor
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Job Location:
6th of October City - Egypt
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Duties and Responsibilities
A. Team Leadership & Development
- Coaching and Mentoring: Provide continuous hands-on coaching to Sales Consultants focusing on product knowledge sales techniques (prospecting qualifying presenting closing) and customer relationship management (CRM).
- Performance Management: Monitor and track individual and team sales performance against established goals (unit volume gross profit customer satisfaction index). Address performance gaps promptly.
- Motivation & Accountability: Lead daily and weekly sales meetings to motivate the team communicate targets and reinforce dealership policies and sales processes.
- Deal Assistance: Actively participate in the sales process by intervening to support complex negotiations evaluate trade-in vehicles and structure deals for approval by the Sales Manager.
B. Sales Operations & Process Management
- Floor Control: Direct the flow of floor traffic assign leads and customers to Sales Consultants and ensure timely follow-up on all leads.
- Process Compliance: Ensure all sales activities documentation and transactions strictly adhere to dealership manufacturer and regulatory guidelines.
- Inventory Knowledge: Maintain expert-level product knowledge across all models features and pricing and keep the sales team informed of new inventory and promotions.
- CRM Management: Oversee the proper utilization of the Customer Relationship Management (CRM) system by the sales team to maintain accurate data and manage customer pipelines.
C. Customer Experience & Conflict Resolution
- High-Level Support: Act as the first point of escalation for customer inquiries concerns or complaints ensuring swift and satisfactory resolution to maintain high CSI scores.
- Delivery Excellence: Oversee the final delivery process to ensure all vehicles are prepared correctly and the customer experience is seamless and positive.
Key Skills
- Aircraft Operations
- Communication
- Guest Services
- Jms
- Import & Export
- Analytics
About Company
Kasrawy Group started business in Egypt in the early 70’s and became main dealers for almost all the big Automakers in Egypt. The Group has wide coverage of service centers and showrooms that cover all over Egypt and ensure all our customers enjoy convenient and excellent customer ser ... View more
