Bilingual Customer Support Associate (German and English Speaking)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a German-speaking Customer Support Associate to join our team in Tallinn. This role is a unique opportunity to have an impact on Wises mission in helping our customers have a great experience when using Wise!
Your mission...
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email phone and chat.
Heres how youll be contributing to the Customer Support team:
- Help customers have the best experience possible with our product by showing empathy and patience and being resilient when needed;
- Support customers by communicating with them via emails and phone calls and chats;
- Demonstrate flexibility! Youll be covering a variety of shifts - we work when our customers need us the most including early mornings day times afternoons late evenings weekends and public holidays as per business demand;
PS! We make our schedules in advance so youll be able to plan your time accordingly - Go above and beyond the call of duty: solve problems working together with other teams;
- Grow through mentoring and working with other teams developing your skills and figuring out how to have an impact on our customers.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
