Student Advisors
Student Advisors
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Job Description
Were looking for Student Advisors who can become trusted guides for people navigating their study journey. Youll be the first point of contact for prospective students listening supporting and helping them make confident informed decisions about their future.
Youll be part of a close-knit cross-functional team of around 10 Advisors. Together youll work across inbound and outbound calls emails and chat to support students through every stage of their journey from first enquiry to enrolment and beyond.
What your day-to-day might look like
Youll play an important role in helping students feel informed supported and empowered. That might include:
Speaking with prospective students over phone email or chat to understand their needs
Helping them find the right study option and guiding them through the enrolment process
Answering questions and providing support along the way
Collaborating with your team to share knowledge support each other and improve the way we work
Youll build your knowledge and confidence through our training program starting with outbound sales. Along the way youll be supported by our Capability Coaches and your team.
What were looking for
Were after people who are friendly curious and great at connecting with others. Youll thrive in this role if:
Youre confident reaching out to new people and enjoy helping others
Youre available to work on a rotating roster between Monday and Saturday (with some Sunday shifts at the end of study periods)
You have strong communication skills over the phone and in writing
Youre a great listener empathetic and solution-focused
Youre comfortable using computers and can pick up new systems quickly
Youre adaptable and eager to learn
How we support you
We know that when our people thrive so do our students. Thats why we offer:
A full training program to set you up for success
Ongoing learning coaching and development opportunities
Clear pathways to grow into experienced advisor coach or leadership roles
Subsidised study opportunities with many of our Advisors moving into other areas of OUA like marketing data science business analysis or tech
What else youll enjoy
Were proud to offer:
Quarterly sales incentives plus annual company performance bonuses
Not-for-profit salary packaging (including novated leasing)
Calm subscription as part of our wellbeing focus
Workation leave: work from anywhere for 10 days a year
OUA is committed to fostering an inclusive and diverse workplace reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply even if they dont meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
