Overnight Guest Experience Butler
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This key role encompasses a spectrum of responsibilities from arrival in-house and departure arrangements. Reporting to the Butler Manager and Front Office manager on duty the role ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.
The Guest Experience Butler will act as the epicenter of the department orchestrating front-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of guest experience personalizing interactions in person with the aim to guide guests throughout their stay.
An ambassador of the hotel he or she will take the lead in ensuring the guest experience during the guest stay journey is well harmonized. A well-rounded and skillful individual he or she possesses general understanding in front office housekeeping and food & beverage concierge and other touch points.
Typical shift is 11 PM- 7:30 AM
Qualifications :
Previous experience in front office concierge guest experience is preferred.
Strong organizational skills and the ability to maintain performance under high pressure.
Excellent communication skills both written and verbal including record-keeping and endorsement.
Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.
Creative and service oriented with keen eye for detail.
Results driven with the ability to demonstrate initiative and work under minimal supervision.
Working knowledge of relevant software (Property Manager System MS Office Suite) - Prior knowledge of specifically Opera Alice (or other itinerary building software ie SpaSoft etc.) and HotSoS is preferred.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical dental vision and life insurance.
- Personalized development opportunities across Accors extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
