Assistant Reservations Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a detail-oriented and customer-focused Assistant Manager Reservation to join our this role you will play a crucial part in managing our reservation department ensuring exceptional guest experiences and driving business results through efficient operations.
- Lead and oversee all aspects of the reservation department ensuring adherence to service standards and company policies
- Manage and coordinate individual and group reservations maximizing revenue opportunities
- Develop and implement strategies to improve reservation processes and guest satisfaction
- Train mentor and supervise reservation team members fostering a collaborative and goal-oriented work environment
- Monitor and analyze reservation trends occupancy rates and revenue metrics to inform decision-making
- Collaborate with other departments to ensure seamless guest experiences from booking to check-out
- Handle complex reservation inquiries special requests and guest concerns professionally and efficiently
- Maintain accurate records of guest and employee requests ensuring proper follow-up and resolution
- Conduct regular team meetings to share updates address challenges and recognize achievements
- Stay updated on industry trends competitor offerings and best practices in reservation management
Qualifications :
- Previous leadership experience in a similar role within the hospitality industry
- Proven experience with Property Management Systems and reservation software
- Strong knowledge of reservation procedures and revenue management principles
- Excellent verbal and written communication skills with a focus on customer service
- Demonstrated ability to guide coach and motivate team members
- Proficiency in Microsoft Office Suite and other relevant software applications
- Bachelors degree in Hospitality Management or related field preferred
- Strong problem-solving and decision-making skills
- Ability to work flexible hours including weekends and holidays as required
- Detail-oriented with excellent organizational and multitasking abilities
- Adaptability to changing priorities and ability to work well under pressure
- Fluency in English; knowledge of additional languages is a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
