In-Room Dining Order Taker
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Job Summary
Key Responsibilities:
Receive and record in-room dining orders via phone or digital platforms promptly and accurately.
Provide guests with detailed menu information including specials ingredients and preparation times.
Confirm orders and relay them to the kitchen or relevant departments for preparation.
Address guest questions or concerns regarding menu items allergies or dietary preferences.
Coordinate with room service delivery staff to ensure timely and correct delivery of orders.
Maintain a courteous and professional demeanor at all times.
Document and communicate any special requests or complaints to the management team.
Assist with billing and payment processing when necessary.
Maintain knowledge of hotel services facilities and promotions to enhance guest experience.
Qualifications :
Qualifications:
Excellent communication and interpersonal skills.
Attention to detail and ability to multitask.
Basic knowledge of food and beverage menus.
Ability to handle guest inquiries politely and efficiently.
Previous experience in customer service or hospitality preferred.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Agency
- Advertisement
- Esol
- Furniture
- ERP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
