Deputy Manager HRBP (BPO)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Industry: Business Process Outsourcing (BPO) / Contact Centre services. This role sits at the intersection of people operations and frontline delivery supporting high-volume customer service & operations teams across India.
Role: Deputy Manager HR Business Partner (BPO) On-site India. We are hiring a hands-on HRBP to drive operational HR programs strengthen frontline manager capability and partner with operations leaders to deliver business outcomes.
Role & Responsibilities
- Act as the primary HR Business Partner for one or more BPO delivery units translate business priorities into HR plans and measurable people outcomes.
- Drive employee relations and industrial relations case management investigate issues implement corrective actions and minimise risk while ensuring compliance with Indian labour laws.
- Lead workforce planning attrition reduction initiatives and capacity optimisation in partnership with operations and talent acquisition.
- Implement and manage performance management cycles calibration forums promotion recommendations and structured career-pathing for frontline and middle-management roles.
- Operationalise compensation & benefits programs incentive plans and variable pay administration aligned to business KPIs.
- Use HRIS and people analytics to produce dashboards trend analysis and proactive interventions that improve productivity and employee engagement.
Skills & Qualifications
Must-Have
- Bachelor s degree in Business/HR or related field and 5 8 years of progressive HR experience including minimum 2 3 years in BPO HR or contact-centre environments.
- Proven experience as an HR Business Partner advising senior operations leaders and driving measurable business outcomes.
- Demonstrated expertise in employee relations disciplinary investigations and labour-compliance in India.
- Hands-on experience with HRIS implementations and day-to-day HRIS operations (preferably SAP SuccessFactors or Workday).
- Strong capability in workforce planning attrition management performance frameworks and incentive/compensation administration.
- Data-driven decision-making with experience in people analytics and HR metrics (turnover absenteeism productivity).
Preferred
- MBA (HR) or advanced HR certification (SHRM/PHR/CHRP).
- Experience with large-scale change programs vendor-managed services or HR shared-services in a BPO context.
- Familiarity with union/collective bargaining processes and industrial relations strategy.
Benefits & Culture Highlights
- On-site high-impact role with direct exposure to senior operations leadership and measurable impact on delivery KPIs.
- Career growth into senior HRBP or HR Center of Excellence roles; structured learning and certification support.
- Performance-linked incentives employee wellbeing initiatives and a fast-paced metrics-driven culture.
Interested candidates in India who thrive in operationally intensive BPO environments and can combine hands-on HR execution with strategic partnering should apply. This role reports to the Senior HR leadership and requires strong stakeholder management decisiveness and a bias for measurable outcomes.
compensation and benefits,workforce planning,sap successfactors,bpo,employee relations,performance management
Key Skills
- B2B Sales
- Customer Service
- Communication skills
- Outbound Sales
- Account Management
- Upselling
- Customer Support
- Data Mining
- 3G
- Human Resources
- Internet Of Things
- 4G/LTE
