HRBP DEPUTY MANAGER BPO ONLY NIGHT SHIFT

Noida - India

Monthly Salary: INR 1500000 - 2000000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Opportunity
A fast-growing provider in customer experience and contact-center services with a strong technology backbone serving global clients across 24x7 operations. We deliver high-quality mission-critical support using modern HR systems and data-driven people practices to maximise operational performance.

Role
Deputy Manager HR Business Partner (Night Shift) On-site India

Role & Responsibilities

Act as the primary HR Business Partner for assigned night-shift operations drive people strategies that align with operational KPIs and business outcomes.
Lead employee relations and case management for night-shift teams including investigations disciplinary actions and conflict resolution to ensure fair timely outcomes.
Partner with operations and workforce planning to optimise rostering shift coverage capacity planning and attrition-reduction initiatives for 24x7 service delivery.
Deliver performance management cycles: set objectives coach managers on feedback and appraisals and implement improvement plans.
Operate and maintain HRIS-driven processes for onboarding offboarding attendance and data integrity; produce actionable people analytics for stakeholders.
Lead local compliance with labour laws shift policies and safety protocols; collaborate with L&D C&B and operations to implement people programs for retention and engagement.

Skills & Qualifications

Must-Have

Proven HRBP experience in night-shift or 24x7 operations
Hands-on experience with HRIS and people-data reporting
Strong knowledge of Indian labour laws and compliance
Demonstrable employee relations and performance-management experience

Preferred

Experience in contact centre BPO or high-volume operations
Certification in HR (SHRM/PHR) or advanced training in employment law

Benefits & Culture Highlights

Competitive night-shift differential and location-specific allowances
Career growth opportunities across HR functions in a fast-scaling operations environment
On-site role with clear ownership measurable impact and collaborative leadership exposure

Why Apply
This role suits pragmatic HR leaders who excel in high-velocity shift-based environments and who want to influence operational performance through people-first strategies. You will own end-to-end HR delivery for night operations and partner closely with senior operations leaders to shape workforce outcomes.

Location: On-site in India. Night-shift availability is required.

hris,allowances,operations,employee relations,advanced,compliance,performance management,compensation & benefits,24x7,workforce planning

About the OpportunityA fast-growing provider in customer experience and contact-center services with a strong technology backbone serving global clients across 24x7 operations. We deliver high-quality mission-critical support using modern HR systems and data-driven people practices to maximise oper...