Customer Delight Associate

Delhi - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Key Responsibilities:

Respond to customer queries on live chat email and social media (DMs/comments) in a timely and professional manner. Outcall the customers if and when its required.
Deliver clear accurate and empathetic responses to user issues or feedback.
Understand and troubleshoot common issues related to app functionality subscriptions and content access.
Escalate unresolved or technical issues to relevant internal teams as needed.
Maintain a positive tone and uphold brand voice across all customer communications.
Identify patterns in customer feedback and flag them for internal improvements.
Keep records of user interactions comments and issues using internal tools.

Requirements:

1 3 years of experience in a customer support or related role.
Strong written communication skills in both Hindi and English.
Experience in handling queries over at least two of the following: live chat email social media (Instagram Twitter etc.).
Basic understanding of customer service tools and ticketing systems (e.g. Freshdesk Freshchat Yellow or Nugget) is a plus.
Ability to multitask prioritize and manage time effectively in a fast-paced environment.
Empathetic solution-focused and a strong team player.
Willingness to work in shifts including weekends or public holidays if required.

About KUKU

Founded in 2018 KUKU is India s leading storytelling platform offering a vast digital library of audio stories short courses and microdramas. KUKU aims to be India s largest cultural exporter of stories culture and history to the world with a firm belief in Create In India Create For The World .

We deliver immersive entertainment and education through our OTT platforms: Kuku FM Guru Kuku TV and more. With a mission to provide high-quality personalized stories across genres from entertainment across multiple formats and languages KUKU continues to push boundaries and redefine India s entertainment industry.

Website:

Android App: Google Play

iOS App: App Store

LinkedIn: KUKU

Ready to make an impact Apply now!

ticketing systems,voice support,email support,english,hindi,freshchat,social media,freshdesk,nugget,communication,yellow,customer support,customer success

Key Responsibilities: Respond to customer queries on live chat email and social media (DMs/comments) in a timely and professional manner. Outcall the customers if and when its required. Deliver clear accurate and empathetic responses to user issues or feedback. Understand and troubleshoo...