Customer Support Engineer (Pune based)
Customer Support Engineer (Pune based)
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Job Description
As a CyberArk Customer Support Engineer you will be the front line for technical support assisting enterprise customers and partners globally. Joining a market-leading innovator in IT security you will broaden your expertise across enterprise IT infrastructures cloud environments and cutting-edge security technologies.
In this pivotal role you will troubleshoot and resolve complex technical challenges through deep analytical thinking comprehensive product knowledge and collaborative problem-solving. Engaging with customers across multiple communication channels you will provide timely resolutions document best practices and actively contribute to a culture of knowledge sharing internally and externally. Partnering closely with cross-functional teamsincluding support security services sales and operationsyou will play a key role in driving both customer satisfaction and CyberArks long-term success.
- Deliver exceptional technical support to enterprise customers via web portal live sessions and phone.
- Diagnose and resolve complex product issues using rigorous research and adept problem-solving skills.
- Create clear comprehensive documentation of technical inquiries and enhance knowledge bases for internal and customer use.
- Collaborate seamlessly with global cross-functional teams to ensure outstanding customer outcomes and company growth.
- Commit to a quarterly on-call rotation providing 24/7 support reflecting your dedication to customer success.
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Qualifications :
Experience:
- 35 years in technical support or related roles at software companies; senior-level candidates with extensive experience are highly encouraged to apply.
Technical Skills:
- Exceptional troubleshooting capabilities with strong root-cause analysis and a solid understanding of complex systems and environments (ex: Clusters Distributed Vaults Hybrid solutions VDIs etc.)
- Proficiency with Microsoft Windows operating systems and server platforms specifically Windows Serverand 2016.
Soft Skills:
- Outstanding communication skills combined with a genuine passion for delivering world-class customer service.
- Excellent organizational time management and decision-making skills paired with a collaborative team spirit.
- Highly self-motivated with a continuous learning mindset and the ability to work effectively both independently and as part of a global team.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
