Senior Business Analyst Service Now 18 Month FTC
Senior Business Analyst Service Now 18 Month FTC
Posted on :
30-09-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Qualifications :
Your experience
- ESM & Digital Transformation Experience: Understanding of Enterprise Service Management principles and experience supporting digital transformation initiatives ideally in a partnership environment supporting senior directors across multiple business functions.
- ServiceNow Platform Knowledge: Experience with ServiceNow products & scoped apps. Including understanding of service catalogues workflow automation and cross-functional service delivery.
- Cross-Functional Collaboration: Proven experience working with or managing relationships across global teams and diverse business functions (HR Finance Legal Facilities) including familiarity with cultural and time-zone considerations in service delivery.
- Change Management & Process Digitalisation: Demonstrated ability to help teams transition from manual processes to digital service platforms with intellectual curiosity and willingness to learn emerging ESM technologies.
- Technical Competence: High level of technical competence on Microsoft Office suite and ServiceNow platform with willingness to learn other ESM tools and technologies.
- Service Excellence Mindset: Professionalism and flexibility to take on added responsibilities when required with focus on service-centric delivery and continuous improvement.
- Organisational & Project Management: Excellent organisational skills and ability to prioritise work across multiple business functions to meet service delivery deadlines.
- Stakeholder Management: Strong communication skills and expertise in dealing with people across different business functions facilitating ESM adoption and ServiceNow onboarding.
- Collaborative Leadership: Proven team player with ability to work on own initiative whilst supporting enterprise-wide service transformation.
- Commercial Acumen: Exercise judgement over investments with a focus on return on investment and how we can realise the efficiencies from the changes weve made.
- Training & Knowledge Transfer: Provide ESM training and knowledge transfer to teams across business functions ensuring ServiceNow processes and ESM principles are adhered to effectively.
Additional Information :
Additional Information
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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