Arabic Customer Journey & Compliance Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are incredibly passionate about providing customers with amazing experiences endless entertainment and top-class service. We pride ourselves on bringing the fun factor to customers in a venue where they can find all kinds of games to enjoy!
Whilst we want everyone to have fun its the player protection team that has a key role in ensuring that our customers continue to play responsibly. We see the player protection team as an integral part of our club and our aim is to support all of our customers at every step of their journey with us. It is our company wide goal to protect our customers and ensure that they can play in the comfort knowing that we are always there to help.
This could be the job for you if the following criteria sparks your interest....
- Talking to customers and building genuine relationships
- Creating reports and tracking players playing levels
- Learning in a fun and fast-paced gaming environment
- Working with different stakeholders
The player protection role is one that is constantly evolving as we aim to serve our customers in the best way possible and maintain professional standards. You would be joining a tight knit team that encourages development in all aspects of the role and you will be part of one of the most fulfilling roles in the business of having our customers backs.
Qualifications :
- Must be fluent in Arabic & English
- Knowledge and experience of the UK gaming business in regards to legislation and regulatory standards of operation.
- As an individual values and personally demonstrates a culture that supports and encourages Diversity & Inclusion.
- Ability to adapt leadership style recognising team members and stakeholders for their individuality
- To be able to demonstrate previous success in dealing with customers in a front- line situation.
- The skill and knowledge to manage a busy multi-functional gaming offer.
- Successful candidate must apply for Personal Functional Licence (PFL)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Who are Rank Group? We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are t ... View more
