Principal Product Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work 1:1 with Portfolio Managements (PM) most strategic customers to drive adoption of new product capabilities and functionality.
Resolve customers challenges to support product adoption and achieve faster time to value.
Design and architect technical approaches and solutions for Portfolio Management (PM) customers.
Develop a deep understanding of PM strategic customers and their use of Portfolio Managements products building strong working relationships with key stakeholders.
Influence and provide recommendations to customers and partners on the intended use of PM products to ensure adoption and eventual expansion across teams.
Proactive resolve customer escalations and advise customers on how they can use PM products to successfully achieve desired outcomes and realize value.
Interpret product usage data and dashboards to identify customers with adoption and renewal risk.
Develop and leverage relationships across the ServiceNow organization that include Product Mgmt. Account teams Sales Customer Outcomes Partners Renewals Impact Squads Support and others to resolve customers challenges and mitigate renewal risk.
Be the voice of the customers by providing feedback to PM product managers on product functionality to help advance the PM product roadmaps.
Support Customer Outcomes and Partners delivering new product functionality to customers.
Contribute to the ongoing expertise of the Product Excellence team.
Qualifications :
6 years of related experience / 4 years experience working with customers and cross functional teams.
2 years of experience with the ServiceNow platform in a technical capacity: developer solution architect technical consultant or another relevant role.
Knowledge of different PPM methodologies (Waterfall Hybrid Agile SAFe).
Ability to manipulate and analyze data create dashboards and other visual aids.
Ability to influence and handle tough consumer situations.
Ability to develop remediation plans for escalated customers to preserve RACV.
Ability to develop customer roadmaps for adoption of PM products.
Detail oriented and able to manage and track operational processes.
A hands-on individual who can rollup his/her sleeves work with others and advise customers.
Knowledge of PM products and the ServiceNow Platform.
Knowledge of other industry products such as Jira & ADO.
Fanatical about customer success and assisting customers.
You are a great teammate.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
