Credit Controller Commercial
Credit Controller Commercial
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The purpose of the role is to manage arrears effectively.
Managing tenant accounts.
1. Follow up and collect all outstanding monies from current and ex-tenants who are in arrears.
2. Negotiate payment arrangements.
3. Provide statements to relevant parties when required.
4. View banking unallocated and suspense accounts for payments received with incorrect reference numbers and send correct information to banking.
5. Provide feedback on arrears as required.
6. Ensure that all files handed over to Legal are accurate and complete.
7. Resolving tenant queries (e.g. account reconciliation assessment rates utilities etc.)
Administrative duties.
1. Ensure that the credit control policies and procedures are complied with.
2. Sign an MOU with all tenants for which payment arrangements are made.
3. Send out the appropriate default letters.
4. Blacklist all tenants as per company policy.
5. Update the notes on the arrears report daily.
6. Ensure that all instructions are issued are accurate complete and authorised in terms of the SODA timeously where adjustments to tenant accounts are to be made.
7. Update and correct tenant information as required.
8. Reconcile credit balance accounts to make sure that they are correct.
9. Check the rent-roll reconciliation report monthly.
10. Attend to tenant CRM cases timeously & effectively.
11. Communicate on a regular basis with the Property Manager regarding problematic tenants.
Working conditions:
Office Based.
Skills & Knowledge Required:
1. Basic knowledge of MDA preferred.
2. Basic Accounting knowledge.
3. Understanding of account reconciliations.
4. MS Office:
a. MS Word Basic
b. MS Excel Basic
c. MS Outlook Basic
5. Good communication skills literacy and proficiency in English.
6. Good telephone etiquette.
PersonalAttributes:
1. Problem solving find solutions where required.
2. Reality testing be objective; see things as they really are.
3. Impulse control resist or delay impulse to act.
4. Flexibility adapting emotions thoughts and behaviors.
5. Stress tolerance coping with stressful situation.
6. Interpersonal relationships building mutually beneficial relationships.
7. Empathy understanding & appreciating how others feel.
8. Independence be self-directed.
9. Assertiveness be non-offensive.
10. Self-assured be self-assured and at ease with people in all types of situations.
11. Persuasion negotiating selling influencing and attempting to persuade people or trying to change the point of view of others.
12. Persistence seeing tasks to completion not giving up dislike leaving things unfinished.
13. Rule following adhere to rules and strictly follow work regulations.
14. Attention to detail focus on details strive for perfection and be well organised.
Required Experience:
Junior IC
Employment Type
Full-Time
